Amanda Gruver
Richmond,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Farm and Oak
Richmond, VA
11.2023 - Current
- Provided excellent customer service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Host
Burtons Grill & Bar
Richmond, VA
12.2023 - 02.2024
- Ensured a pleasant dining experience by warmly welcoming guests, escorting them to their tables, and providing them with menu options.
- Managed guest seating by monitoring server availability and table turnover to ensure efficient service.
- Increased efficiency by promptly answering phone inquiries for booking reservations, recording takeout orders, and resolving service-related issues.
- Effectively managed guest expectations by communicating details about hours, wait times, and specials.
- Contributed to cross-functional teams by helping with table management and order fulfillment.
Event Staff Member
Nuun Hydration
, VA
03.2023 - 11.2023
- Presented and managed samples to align with merchandising standards, promotional requirements, and sanitation practices.
- Interacted with attendees to cultivate a friendly and enjoyable event ambiance.
- Increased item purchases by actively engaging with customers, persuading them to try products.
- Facilitated smooth guest flow within venues to ensure compliance with safety regulations and venue policies.
- Assisted attendees by offering prompt and knowledgeable customer service, addressing their questions regarding the product
- Effectively communicated product features and specifications to potential buyers, effectively addressing all inquiries and concerns.
- Developed expertise on company's background and product range in order to offer detailed insights to clients.
Facility Operations Attendant
VCU RecWell
Richmond, VA
04.2021 - 10.2022
- Demonstrated exceptional customer service skills by effectively managing the front desk area, accommodating 100+ daily visitors' queries and requests.
- Managed front desk responsibilities such as customer greeting, membership verification, question answering, and payment management.
- Maintained cleanliness and order of facilities, promoting a welcoming and organized atmosphere.
- Responded promptly to facility and surrounding area emergencies, ensuring safety protocols were followed.
Medical Assistant
Gravity Spine & Wellness
Herndon, Virginia
10.2020 - 01.2021
- Managed front-desk operations and ensured the scheduling of all patient visits.
- Evaluated vital signs such as pulse rate, temperature, blood pressure, weight, and height for all patients by conducting interviews. Documented all findings on patients' charts.
- Achieved efficient patient flow by overseeing transactions, managing insurance coverage, and handling phone calls with expertise.
- Implemented sanitization procedures for the safety of doctors and patients.
- Utilized diverse software applications for creating reports, invoices, letters and medical records.
Education
Bachelor of Science - Health Sciences, Psychology
Virginia Commonwealth University
Richmond, VA12-2024
High School Diploma -
Westfield High School
Chantilly, VA05-2019
Chantilly Governor's Stem Academy
Chantilly, VASkills
- POS operation
- Safe Food Handling
- High-volume dining
- Guest Relations
- Reservations Management
- Bilingual in Spanish
- Brand Awareness
- Administrative tasks
- HIPAA Compliance
- Medical terminology proficiency
- Data Entry
- Medical Billing
Certification
CCMA (Certified Clinical Medical Assistant) Certification - National Healthcareer Association, 5/2019- Current
Languages
Spanish
Native/ Bilingual
Timeline
Host
Burtons Grill & Bar
12.2023 - 02.2024
Server
Farm and Oak
11.2023 - Current
Event Staff Member
Nuun Hydration
03.2023 - 11.2023
Facility Operations Attendant
VCU RecWell
04.2021 - 10.2022
Medical Assistant
Gravity Spine & Wellness
10.2020 - 01.2021
Bachelor of Science - Health Sciences, Psychology
Virginia Commonwealth University
High School Diploma -
Westfield High School
Chantilly Governor's Stem Academy