Amanda Guasch
Glendale,CA
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Cashier
Zara Inditex
Glendale, CA
04.2022 - Current
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped customers find specific products, answered questions, and offered product advice.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained current knowledge of store promotions to highlight sales to customers.
Authorizer
Zara Inditex
Glendale, CA
09.2023 - 02.2024
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Processed customer payments accurately and efficiently.
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Maintained a clean, organized, and safe work environment at all times.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.
- Informed upper management or department heads of items loaded or problems encountered.
- Monitored workers and reviewed completed work for proper performance.
- Completed or assisted with difficult or skilled tasks.
Cashier
Super King Markets
Los Angeles, CA
05.2019 - 03.2022
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed opening duties such as turning on registers and balancing drawers for start-up operations.
- Greeted customers upon entering the store and provided assistance as needed.
- Provided accurate change when applicable.
- Processed payments using cash register, credit and debit cards, checks and gift cards.
- Balanced cash drawer at the end of shift according to store policy.
- Bagged groceries for customers after they have paid for their purchases.
- Handled customer complaints in a professional manner while remaining calm under pressure.
- Assisted in stocking shelves with merchandise.
- Organized checkout lanes to ensure efficient customer flow.
- Maintained cleanliness of work area including counters, floors and display cases.
- Ensured proper use of coupons during checkout process.
- Followed company policies regarding refunds or exchanges of merchandise.
- Verified prices and rang up items correctly on the register.
- Promoted special sales events or new products being offered in store.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
Education
High School Diploma -
IPU Eduardo Garcia Delgado
Cienfuegos, Cuba05-2018
Skills
- Decision-Making
- Excellent Communication
- Adaptability and Flexibility
- Continuous Improvement
- Professional Demeanor
- Customer Transactions
- Reliable and Responsible
- Interpersonal Communication
- Multitasking
- Patience and Empathy
- Time management skills
- Written and verbal communication
- Staff Training
- Money Handling
- Cash Management
- Product Recommendations
- Customer Assistance
- Customer Service
- Cash Register Operation
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Authorizer
Zara Inditex
09.2023 - 02.2024
Cashier
Zara Inditex
04.2022 - Current
Cashier
Super King Markets
05.2019 - 03.2022
High School Diploma -
IPU Eduardo Garcia Delgado