Amanda Guffey
Springfield,IL
Summary
Meticulous Banquet Captain bringing in-depth knowledge of event logistics coordination and revenue assessment acquired over 12 years of related experience. Eager to apply a proven history of cultivating client loyalty and satisfaction to resort and conference operations. Committed and hardworking captain with 12 years of experience directing food service. Well-rounded leader with talent for supervising employees. Swift problem solver with quick and effective solutions to wide array of issues. Industrious Banquet Captain well-versed in corporate event management and venue procurement demonstrated over 12 years. Eager to contribute to furthering the Northfield Inn mission through hard work, dedication and catering industry expertise.
Overview
14
14
years of professional experience
Work History
Banquet Captain
Northfield Inn And Suites
01.2010 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Liaised with venue management to monitor logistics and timelines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
Maintenance Worker
Prairie Smokehouse
10.2022 - 08.2023
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Packaging Operator
Prairie Smokehouse
06.2021 - 10.2022
- Supported new employees with training in proper stripping, packaging, inventory management, and cleaning.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Used pallet jacks to safely move 100 pounds of product and materials.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Managed job performance of warehouse personnel to encourage steady and productive workflow.
- Monitored team work performance and elevated production or personnel issues to management.
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
Warehouse Order Picker
Dr. Pepper
06.2022 - 09.2022
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Checked inventory and selected products from specific locations based upon availability.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Waitress
Red Lobster Restaurant
04.2019 - 05.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
Skills
- Billing and Payment Processing
- Room Inventory
- Project Requirements
- Room Breakdown
- Active Listening
- Greeting and Seating Guests
- Customer Service and Rapport
Timeline
Maintenance Worker
Prairie Smokehouse
10.2022 - 08.2023
Warehouse Order Picker
Dr. Pepper
06.2022 - 09.2022
Packaging Operator
Prairie Smokehouse
06.2021 - 10.2022
Waitress
Red Lobster Restaurant
04.2019 - 05.2021
Banquet Captain
Northfield Inn And Suites
01.2010 - Current