Amanda Guillot
Houma,La
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
14
14
years of professional experience
Work History
Receptionist
ACADIANASTOR-N-LOCK
04.2023 - Current
- Greeting visitors, answering phones, administrative tasks, overseeing office supplies, handling customer service, taking payments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Customer Service Representative
H & R Block
11.2022 - 04.2023
- Conducting tax interviews with clients, increasing client retention, offering additional products and services, generating business growth, providing IRS audit support, developing tax expertise, mentoring and supporting teammates, answering phones and greeting clients, scheduling clients, ensuring client needs are met, maintaining office cleanliness and organization
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Rolands
07.2010 - 11.2022
- Handling cash transactions, scanning items, collecting payments, providing customer service, bagging purchases, handling returns and exchanges, maintaining clean checkout areas
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Associate of Arts - Business Administration
L.E. Fletcher Technical Community College
Schriever, LA05.2024
GED -
Bayou Cane Adult Education
Houma, LA05.2017
Skills
- Multitasking and Organization
- Financial Management
- Insurance Verification
- Information Collection
- Team Collaboration
- Regulatory Compliance
- Training development
- Management
- Inbound and Outbound Calling
- Complaint resolution
- Data Entry
- Product Knowledge
- Information Security
- Account updating
- Complaint Handling
- Call Center Operations
- Technical Proficiency
- Researching
- Critical Thinking
- Multi-Task Management
- Conflict Resolution
- Active Listening
- Prioritization
- Microsoft Office Suite
- Escalation management
- De-Escalation Techniques
- Follow-up skills
- Coordination
- Organization skills
- Time Management
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Greeting and Seating Clients
- Office Administration
- File Management
- Administrative Support
- Multi-line telephone operation
Timeline
Receptionist
ACADIANASTOR-N-LOCK
04.2023 - Current
Customer Service Representative
H & R Block
11.2022 - 04.2023
Customer Service Representative
Rolands
07.2010 - 11.2022
Associate of Arts - Business Administration
L.E. Fletcher Technical Community College
GED -
Bayou Cane Adult Education