Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Gunlock

Santa Maria,CA

Summary

Dedicated restaurant professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills in a new field.

Overview

18
18
years of professional experience

Work History

Kitchen Manager

Splash Cafe
Pismo Beach, California
08.2018 - 09.2022
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Created all staff's schedules and maintained labor costs.
  • Interviewed and hired new staff as needed.
  • Weekly and monthly inventory counts used to determine P & L
  • Cooked and prep cooked on a regular basis.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Purchased food and cultivated strong vendor relationships.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

General Manager

Milt Guggia Enterprises
Santa Maria, CA
07.2016 - 01.2018
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

Manager of Operations

Original Roadhouse Grill
Santa Maria, CA
12.2003 - 05.2016
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
  • Assisted in recruiting, hiring and training of team members.
  • Delegated [Type] daily tasks to employees, streamlining daily progress and efficiency.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Associate of Arts - ECS

Allan Hancock College
Santa Maria, CA
06.2005

Skills

  • Policy and Procedure Enforcement
  • Menu Pricing and Writing
  • Money Handling
  • Delegating Assignments and Tasks
  • Inspection and Observation
  • Employee Performance Evaluations
  • Budget Management
  • Verbal and Written Communication
  • Staff Training
  • Food and Beverage Management
  • New Employee Recruitment
  • Staff Scheduling
  • Team Leadership
  • Anticipating Problems
  • Inventory Management
  • Quality Assurance
  • Customer Service
  • Performance Monitoring
  • Supply Ordering and Management
  • Multitasking and Organization
  • Vendor Relations
  • Purchasing Strategies
  • Servsafe Certification
  • Guest Relations
  • Payroll Administration
  • Attention to Detail

Timeline

Kitchen Manager

Splash Cafe
08.2018 - 09.2022

General Manager

Milt Guggia Enterprises
07.2016 - 01.2018

Manager of Operations

Original Roadhouse Grill
12.2003 - 05.2016

Associate of Arts - ECS

Allan Hancock College

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Amanda Gunlock