Hi, I’m
AMANDA GUNN
Admin Profesisonal
North Las Vegas,NV
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
years of professional experience
2
years of post-secondary education
Work History
CORT TRADESHOW & EVENT FURNISHINGSLas Vegas, NV
TRADESHOW ADMINISTRATIVE COORDINATOR
03.2023 - Current
Job overview
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Built trusting relationships with clients through open and honest communication.
- Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.
- Created detailed calendars for staff to support deadline management and service expectations.
LIBERTY MUTUAL
AUTO CLAIMS ADVISOR II
03.2022 - 12.2022
Job overview
- Abide by DOI requirements
- Onboarding Special Investigations Unit Red Flag Mentor
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Followed up with insured individuals regarding premium and deductibles payments.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Reported policy changes and company conditions affecting customer satisfaction.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Followed up with customers on unresolved issues.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Negotiated settlement agreements to resolve disputes.
- Report potentially fraudulent activity to SIU team(Consistent 87% and above SIU Referral Retention Rate).
- Diffuse escalated customer situations.
AAA
AUTO CLAIMS ADVISOR
07.2021 - 01.2022
Job overview
- Abide by DOI requirements
- Onboarding Special Investigations Unit Red Flag Mentor
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Followed up with insured individuals regarding premium and deductibles payments.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Reported policy changes and company conditions affecting customer satisfaction.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Followed up with customers on unresolved issues.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Negotiated settlement agreements to resolve disputes.
- Diffuse escalated customer situations.
POWDER BEAUTY CO
VIRTUAL EXECUTIVE ASSISTANT
01.2021 - 12.2021
Job overview
- Customer Service
- Brand Promotion
- Screened calls and emails and responded accordingly to support executive correspondence.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Processed travel expenses and reimbursements
- Facilitated training and onboarding for incoming office staff.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Developed and maintained automated alert systems for important deadlines.
- Handled incoming and outgoing mail, email and faxes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Managed and reviewed filing and office systems.
- Filed paperwork and organized computer-based information.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
- Screened personal and business calls and directed to appropriate party.
- Led staff and vendors in providing high level of service for owner and guests.
- Took notes and dictation at meetings.
PRIME THERAPEUTICS, LLCEagan, MN
WORKFORCE MANAGEMENT COORDINATOR
09.2018 - 08.2021
Job overview
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Liaised between multiple business divisions to improve communications.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for [Number] new employees.
- Optimized schedules, forecasts and other tools to present to management.
- Prepared and maintained reports, dashboards and monthly packages.
- Managed real-time inbound call traffic across multiple contact center locations.
- Managed overtime, shift swaps, breaks and PTO requests.
- Created training materials for new employees to provide information about attendance guidelines.
COAST 2 COAST FREIGHT, LLCLAS VEGAS, NV
OWNER/OPERATOR
08.2016 - 06.2020
Job overview
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Established foundational processes for business operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Consulted with customers to assess needs and propose optimal solutions.
VIRTUAL EXECUTIVE ASSITANTLAS VEGAS, NV
SELF-EMPLOYED
11.2015 - 06.2020
Job overview
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and coordinated conferences and monthly meetings.
- Filed paperwork and organized computer-based information.
- Volunteered to help with special projects of varying degrees of complexity.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
ALL STATES SHIPPINGLAS VEGAS, NV
OFFICE MANAGER
04.2009 - 01.2016
Job overview
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
- Coordinated special projects and managed schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained computer and physical filing systems.
- Developed standard operating procedures for all administrative employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Planned, monitored and appraised employee work results to coach and discipline employees.
- Conducted research, gathered information from multiple sources and presented results.
- Recruited and trained new members of guest service team.
- Developed effective training plans based on department needs and objectives.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
UNIVERSITY OF PHOENIXLAS VEGAS
ASSOCIATES DEGREE from Business
03.2010 - 05.2012
Skills
Customer Service
Management
Complaint resolution
Strategic sales knowledge
Professional telephone demeanor
Training development aptitude
Creative problem solving
Recordkeeping strengths
Money handling abilities
Staff education and training
Administrative support
Shipping procedures understanding
Multi-line phone talent
Account management
Third-party logistics
Contract Management
Shipment tracking
Price quoting
Pickup arrangements
Shipping method determination
Shipping documents preparation
Claims handling
Auto damage appraisal
Excellent Communication
Attention to Detail
Planning and Coordination
Notary Public
Timeline
TRADESHOW ADMINISTRATIVE COORDINATOR
CORT TRADESHOW & EVENT FURNISHINGS
03.2023 - Current
AUTO CLAIMS ADVISOR II
LIBERTY MUTUAL
03.2022 - 12.2022
AUTO CLAIMS ADVISOR
AAA
07.2021 - 01.2022
VIRTUAL EXECUTIVE ASSISTANT
POWDER BEAUTY CO
01.2021 - 12.2021
WORKFORCE MANAGEMENT COORDINATOR
PRIME THERAPEUTICS, LLC
09.2018 - 08.2021
OWNER/OPERATOR
COAST 2 COAST FREIGHT, LLC
08.2016 - 06.2020
SELF-EMPLOYED
VIRTUAL EXECUTIVE ASSITANT
11.2015 - 06.2020
UNIVERSITY OF PHOENIX
ASSOCIATES DEGREE from Business
03.2010 - 05.2012
OFFICE MANAGER
ALL STATES SHIPPING
04.2009 - 01.2016