Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Guptill

Ogden

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Security Finance, Financial Services
09.2024 - Current
  • Assisted in daily operations and customer service tasks to enhance team efficiency.
  • Supported inventory management processes through accurate tracking and organization.
  • Developed knowledge of company policies and procedures to assist with compliance efforts.
  • Assisted in preparing monthly financial reports and forecasts.
  • Supported budget management by tracking expenditures and variances.
  • Evaluated loan applications to ensure compliance with policies and regulations.
  • Assisted clients in understanding loan products and terms effectively.
  • Processed documentation for loan approvals, maintaining accuracy throughout the workflow.
  • Coordinated communication between clients and financial institutions to expedite application processing.
  • Conducted preliminary credit assessments to determine borrower eligibility for loans.
  • Conducted research on tax regulations to ensure compliance with federal and state laws.
  • Supported clients with inquiries regarding their tax situations, providing timely responses.
  • Maintained organized records of client information and correspondence for future reference.

Collections Manager

Outsource Receivables Management Inc.
10.2018 - 08.2024
  • Led collections team to enhance recovery rates through strategic process improvements.
  • Developed and implemented training programs to elevate team performance and efficiency.
  • Analyzed collection reports to identify trends and optimize workflow strategies.
  • Collaborated with cross-functional teams to resolve account discrepancies effectively.
  • Managed client relationships, ensuring timely communication regarding outstanding accounts.
  • Established performance metrics for staff, promoting accountability and enhanced productivity.
  • Streamlined collection processes, reducing average resolution time for delinquent accounts.
  • Conducted regular audits of collection practices to ensure compliance with industry regulations.
  • Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
  • Established procedures for collection of past due amounts.
  • Worked with legal resources and recovery teams to manage default issues.

Debt Collector

Outsource Receivables Management Inc.
10.2017 - 10.2018
  • Developed and implemented effective collection strategies to maximize recovery rates.
  • Trained junior collectors on best practices for client communication and account management.
  • Analyzed customer accounts to identify payment trends and recommend tailored solutions.
  • Collaborated with legal teams to initiate proceedings on delinquent accounts as necessary.
  • Maintained accurate records of all collections activities using industry-standard software systems.
  • Conducted regular follow-ups with clients to negotiate payment plans and resolve disputes efficiently.
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
  • Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.

Florist

EcoFlower
04.2017 - 10.2017
  • Designed custom floral arrangements for various events, ensuring client satisfaction and adherence to themes.
  • Managed inventory of flowers and supplies, optimizing stock levels to minimize waste and costs.
  • Trained new staff on floral design techniques and shop operations, enhancing team efficiency and service quality.
  • Developed relationships with local suppliers to secure high-quality materials at competitive prices.
  • Conducted regular assessments of product quality, ensuring freshness and aesthetic appeal in all offerings.
  • Utilized floral design techniques to craft unique floral arrangements.
  • Maintained fresh inventory through proper rotation, storage, and display methods.

Production Worker

Autoliv ASP
01.2013 - 04.2017
  • Operated machinery to assemble products efficiently and accurately.
  • Inspected finished goods for quality assurance and compliance with standards.
  • Collaborated with team members to optimize production workflows and reduce downtime.
  • Trained new employees on safety protocols and operational procedures.
  • Implemented process improvements that enhanced productivity in manufacturing operations.
  • Maintained clean and organized workstations to ensure safety and efficiency.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.

Education

High School Diploma -

Two Rivers High School
Ogden, UT
05-2006

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Staff training and development
  • Staff management
  • Conflict resolution
  • Operations management
  • Sales growth

Timeline

Assistant Manager

Security Finance, Financial Services
09.2024 - Current

Collections Manager

Outsource Receivables Management Inc.
10.2018 - 08.2024

Debt Collector

Outsource Receivables Management Inc.
10.2017 - 10.2018

Florist

EcoFlower
04.2017 - 10.2017

Production Worker

Autoliv ASP
01.2013 - 04.2017

High School Diploma -

Two Rivers High School

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