Amanda Gurley
Relocating To Colorado Springs,,CO
Summary
Compassionate professional with background in human services and customer service. Skilled in providing support to diverse populations, including domestic violence survivors and individuals experiencing homelessness. Strengths include effective communication, crisis intervention techniques, and development of personalized care plans. Successfully improved client well-being and facilitated community resource connections in previous roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Aide
Crisis Center of Comal County
New Braunfels, Texas
07.2025 - Current
- Supported case managers by preparing reports and summaries of client progress.
- Assisted clients with intake processes and documentation requirements.
- Coordinated service referrals for clients to appropriate community resources.
- Provide shelter and crisis intervention to survivors of domestic violence and individuals experiencing homelessness.
- Maintained accurate case files and documented client interactions regularly.
911 Telecommunicator
Kyle Police Department
Kyle, TX
02.2025 - 07.2025
- Answered incoming 911 calls and determined the nature of emergency.
- Coordinated emergency response communications between multiple agencies.
- Orchestrated real-time incident tracking systems.
- Monitored multiple radio channels for urgent situations and provided timely updates.
- Utilized mapping software to provide accurate location information to responders.
- Documented all relevant details from each call in computer-aided dispatch system.
- Received requests for non-emergency services such as tow trucks, ambulances, locksmiths, and dispatched resources accordingly.
Lead Victim Advocate
Working Against Violence, Inc. (WAVI)
Rapid City, SD
04.2022 - 09.2024
- Responsible for demonstrating leadership to advocates and made improvements to work processes and training.
- Attend leadership meetings to provide information on agency services, requirements, and procedures.
- Connect individuals with relevant community resources and coordinated referrals.
- Emergency room response to support sexual assault survivors through the SANE exam and provide advocacy.
- Support crisis intervention and advocacy for victims of domestic violence, sexual assault, and human trafficking.
- Deliver on-call and overnight support to victims on the 24-hour crisis line.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
Customer Care Specialist (Remote)
American Logistics Company
Williamsburg, USA
05.2020 - 01.2022
- Responsible for managing internal investigations into allegations of discrimination and/or sexual harassment.
- Conduct research into disciplinary and grievance issues to make recommendations for remediation.
- Provide excellent customer service by de-escalating problematic customer concerns.
- Managed a high volume of incoming customer calls with professionalism.
- Provide continuous problem-solving for transportation issues with customers
E-Commerce Specialist
Tabitha Sewer, LLC.
Williamsburg, USA
01.2020 - 05.2020
- Provided administrative support by handling the management of communications.
- Maintained the inventory for all supplies to prevent any shortages.
- Planned events and department activities.
- Conducted photography for campaigns and advertisement for Joann Fabric, Brother Sewing, Swarovski Crystals, and Wet Ones.
Education
Bachelor of Science Degree - Criminal Justice
Liberty University
Lynchburg, VA05-2026
High School Diploma -
Warhill High School
Williamsburg, VA06.2019
Skills
- Crisis intervention
- Leadership
- Community resource coordination
- Client relationship building
- Confidentiality adherence
- Document management
- Teamwork and collaboration
- Quality assurance
- Excellent communication
- Customer service
Certification
- Adult and Pediatric CPR/AED
- Victim Assistance Training Certification
- Recognizing and Responding to Child Abuse
- TCOLE Basic Telecommunicator License
Job Related Training
- Leadership & Supervision
- Conflict mediation
- Data entry
- Document management
- Training and development
- Microsoft Office
- Call center operations
- Customer service
- Organizational skills
- Active listening
- Crisis intervention
- Safety planning
- Team management
References
References available upon request.
Timeline
Case Aide
Crisis Center of Comal County
07.2025 - Current
911 Telecommunicator
Kyle Police Department
02.2025 - 07.2025
Lead Victim Advocate
Working Against Violence, Inc. (WAVI)
04.2022 - 09.2024
Customer Care Specialist (Remote)
American Logistics Company
05.2020 - 01.2022
E-Commerce Specialist
Tabitha Sewer, LLC.
01.2020 - 05.2020
Bachelor of Science Degree - Criminal Justice
Liberty University
High School Diploma -
Warhill High School