Amanda Gutierrez
Plano,TX
Summary
Experienced in a high-security environment, honored skills in leadership, risk assessment, and team coordination. Proven ability to effectively manage complex situations and ensure safety through strategic planning and effective communication. Seeking to transition into a new field, ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Security Site Supervisor
G4s/Allied Universal
05.2019 - Current
- Accurate computer skills to operate innovative, wireless technology at client specific sites such as gates/CCTV / Radios
- Ability to provide an in-depth knowledge of Physical Security principles to meet client needs and successfully protect infrastructure, and property
- Effectively enforce Data Center facility access policies, conduct monthly/Quarterly audits, and administer access requests approvals
- Monitored closed circuit television systems and alarms (AMAG & VI Monitor Plus)
- Ability to accurately make badges for visitors & employees based on required access levels for controlled/ Restricted areas
- Handling camera maintenance Audits (MOPS) regularly to be in compliance with client needs
- Conducted research of recorded video events and access events in support of official inquiries and investigations
- Performed remote access control duties to provide access to personnel who have satisfied requirements for access to controlled/restricted areas (Access Request) for employees, Visitors and contractors
- Operated multiple computer-based platforms related to video surveillance and electronic access controls (VI Monitor Plus & Monitor Cast)
- Performed ongoing monitoring of (AMAG) systems and (Panasonic) equipment
- Troubleshooted system problems and reports system deficiencies for on-site maintenance, as required
- Maintained physical data center infrastructure & Perform day to day facility operations, security tasks, and audits
- Oversaw team of 8 security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted thorough risk assessments to identify vulnerabilities and implement necessary countermeasures.
Tablet & Video Visitation
Securus Technologies
12.2016 - 05.2019
- Opened trouble tickets for specific customer issues
- Explained product options and related charges and rates, clearly and concisely based on FCC regulated standards
- Navigated through appropriate customer service systems and tools in a timely manner while servicing the customer (CRM application) primary tool
- Appropriately received customer payments, or offer other payment options for the customer
- Successfully utilized existing procedures to solve routine or standard problems; receive instruction, guidance and direction from others as needed
- Maintained quality scores and call center metrics
- Informed customers of promotions and new or upgraded products
- Shared valuable input during team meetings that contributed to the development of innovative solutions for addressing workflow inefficiencies.
Closed Captioning
Stellar Relay
03.2013 - 12.2016
- performed a clear speaking voice and enunciated quickly and accurately using the (Dragon) system
- Ensured compliance with FCC guidelines regarding closed captioning standards, minimizing legal risks associated with noncompliance.
- Provided real-time closed captioning services for individuals with hearing impairments, ensuring equal access to courtroom information.
- Provided strong oral and verbal communication skills, including spelling
- Provided excellent customer service by captioning a variety of conversations verbatim
- Maintained strict confidentiality and professionalism
- Provided strong memory recall and excellent reading skills
Lead Teller
First Cash Advance
06.2010 - 03.2013
- Approved and processed payday loans & Title loan applications
- Check cashing & Check Verification
- Contacted customers via phone and email in order to expedite payment and to set up arrangements for repayment on past due accounts
- Determined credit decisions, based on customer's financial ability to pay within terms
- Reviewed accounts for bad debt, and referring delinquent accounts for third party collection or legal action
- Applied a professional attitude and image for internal and external customers
- Setting weekly sales goals and meeting them
- Cash management & Bank Deposits performed daily
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
Administrator
La Michoacana Ice Dist.
08.2008 - 05.2010
- Directed daily business operations, marketing, customer service, and finances across multiple industries
- Increased sales through effective sales tactics, and marketing
- Cut operational costs through efficient inventory management and team management
- Set company budgets, maintain profit/loss statements, and ensure overall financial health
- Negotiated contracts and agreements with customers, vendors, and financial institutions
- Utilized employee recognition tactics to build morale and company loyalty
- Built and strengthen relationships with clients, staff, vendors, and community leaders
Education
High School Diploma -
St Augustine High School
Fort Worth, TX06.2008
Skills
- Microsoft office word, Microsoft Excel starter, PowerPoint
- Excellent research, organizational and interpersonal communication skills
- Ability to multitask in a fast paced, high volume environment such as Data Centers
- Staffing and scheduling
- Physical security
- CCTV monitoring
- Access control
- Alarm systems
- Risk analysis
- Emergency response
- Security audits
Accomplishments
- Supervised 8 security guards and officers.
- Achieved 2 step Authentication by introducing Idemia hand scanner product for Data center tasks.
- Collaborated with team of 12 in the development of Coreweave Buildout to be successful at Ascent Data Center.
Timeline
Security Site Supervisor
G4s/Allied Universal
05.2019 - Current
Tablet & Video Visitation
Securus Technologies
12.2016 - 05.2019
Closed Captioning
Stellar Relay
03.2013 - 12.2016
Lead Teller
First Cash Advance
06.2010 - 03.2013
Administrator
La Michoacana Ice Dist.
08.2008 - 05.2010
High School Diploma -
St Augustine High School
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