Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Amanda Gutierrez

Abilene,TX

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.

Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.

Overview

10
10
years of professional experience

Work History

CSR

RemX, McKesson Specialty
09.2024 - Current
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Expedited application processing by accurately entering patient details and insurance information.
  • Cross-trained and provided backup support.
  • Enhanced efficiency by performing high-volume data entry tasks, ensuring timely completion.

Debt Collector Agent

Credit Management Group
12.2022 - Current
  • Contacted debtors to discuss payment arrangements and negotiate settlements on delinquent accounts.
  • Investigated and resolved customer disputes regarding payment history.
  • Maintained accurate records of collection activities, payments, adjustments, and other related information.
  • Identified potential fraud cases and reported them to management for further investigation.
  • Monitored past due accounts for timely resolution within established timeframes.
  • Assisted customers in setting up repayment plans that fit their financial situations.

Service Porter/Receptionist/Service Advisor

CLASSIC HONDA OF MIDLAND
01.2018 - 03.2019
  • Received customer vehicles for service and parked them in designated areas.
  • Maintained inventory of detailing products and restocked shelves as needed.
  • Provided shuttle service for customers when their vehicle was being serviced at the shop.
  • Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
  • Collected payment from customers for services rendered on their vehicles.
  • Scheduled appointments for customers requiring auto body repair services.
  • Demonstrated dedication and work ethic through consistent attendance and top-level performance.
  • Responded promptly to customer inquiries regarding pricing estimates for specific types of repairs or maintenance services.

DSP

Abilene State Supported Living Center
03.2015 - 12.2017
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Facilitated social interactions between participants and their peers in the community.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Helped clients get in and out of beds and wheelchairs.
  • Assisted clients with maintaining good personal hygiene.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.

Education

GED -

Abilene High School
05.2021

Skills

  • Account Management
  • Business Correspondence Writing
  • Call Center Background
  • Payroll Processing
  • Documentation and Reporting
  • Complaint handling
  • Data entry
  • Appointment scheduling
  • Data collection
  • Insurance policy knowledge

Education and Training

other

Timeline

CSR

RemX, McKesson Specialty
09.2024 - Current

Debt Collector Agent

Credit Management Group
12.2022 - Current

Service Porter/Receptionist/Service Advisor

CLASSIC HONDA OF MIDLAND
01.2018 - 03.2019

DSP

Abilene State Supported Living Center
03.2015 - 12.2017

GED -

Abilene High School

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