Amanda Gutierrez
Dallas
Summary
Experienced customer service professional with a strong background in service delivery and a track record of successfully handling multiple tasks simultaneously. Skilled in building and nurturing professional relationships to enhance profitability and achieve business objectives. Dedicated to providing exceptional customer service and contributing to the overall success of the organization through effective communication and problem-solving skills. Passionate about delivering top-notch service that exceeds customer expectations and drives positive results for the company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate
State Farm
07.2024 - 10.2024
- Accurately processed POS transactions, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Rural Carrier
United States Postal Service
02.2015 - 06.2024
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Delivered mail along established route in rural areas.
- Picked up outgoing mail from letter boxes and in person from customers.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Maintained records on customers with mail forwarding and change of address requests.
- Signed and received mail with signature requirements upon delivery and loading.
- Sorted mail according to order of address appearance for easy access in field.
- Handled accurate cash payments for postage and incurred fees.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Organized mail ahead of delivery runs for correct routing.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
Telephone Service Representative
Teletech
10.2014 - 02.2015
- Minimized escalations by identifying and addressing client needs.
- Documented and detailed calls and complaints using call center's CRM database.
- Analyzed and developed service goals for in-bound call center.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Complied with call center quality standards by maintaining accuracy and speed.
- Processed medical insurance claims and payments.
Customer Service Associate/Cashier
H-E-B
11.2012 - 01.2014
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Redeemed coupons to discount purchases.
Education
High school diploma -
Ennis High School Graduate
Ennis, TX01.2013
Skills
- Office, PowerPoint, Excel
- Great with others
- Able to multitask easily
- Time management
- Product guidance
- Relationship building
- Cash handling accuracy
- Teamwork and collaboration
- Reliable and punctual
- Inventory control
- Goal oriented
- Energetic self-starter
- Listening skills
- Outgoing personality
- Verbal and written communication
- Cash handling
- Problem-solving
Certification
- Life & Health Insurance License June 2024 to Present
- Property & Casualty License July 2024 to Present
Languages
English
Full Professional
Timeline
Sales Associate
State Farm
07.2024 - 10.2024
Rural Carrier
United States Postal Service
02.2015 - 06.2024
Telephone Service Representative
Teletech
10.2014 - 02.2015
Customer Service Associate/Cashier
H-E-B
11.2012 - 01.2014
High school diploma -
Ennis High School Graduate
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Dedra ClayDedra Clay
Underwriting Service Assistant Team Resource at State FarmUnderwriting Service Assistant Team Resource at State Farm
Isaiah SkinnerIsaiah Skinner
Claims Adjuster at State FarmClaims Adjuster at State Farm
Casey AdesuluCasey Adesulu
Medical Assistant at OUI MEDICAL INCMedical Assistant at OUI MEDICAL INC