Amanda Guy

Exceeded established service goals while leveraging customer service, sales, and employee management best practices

Excelled in exceeding daily loan goals

Utilized computer technology to handle high call volumes efficiently

Resolved customer complaints via phone, email, mail or social media

Greet and assist every customer in a professional manner

Work with past-due customers to bring their accounts current through collection calls

Provided excellent customer service by responding to inquiries in a timely and professional manner

Kept customer and system account information accurate and current to support timely resolutions for concerns

Ensured compliance with company policies regarding privacy laws and data protection regulations

Presented existing and prospective customers with valuable service or product information to aid in decision-making

Exceeded established service goals with leveraging customer service and sales

Greet and assist customers with using the kiosk machines to pay their bills