Amanda Guzman Herlitz
Roseville,CA
Summary
Dynamic Events Coordinator and Server with a proven track record in managing large-scale events and training teams. Known for exceptional attention to detail and a strong work ethic, consistently achieving high customer satisfaction scores.
Dynamic Events Coordinator with a strong focus on logistics management and team training. Skilled in problem-solving and workflow optimization, contributing to increased event success and guest satisfaction across various settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Events Coordinator/Manager
Sienna Roseville Modern American
02.2022 - Current
- Developed event timelines and schedules, enhancing workflow efficiency across teams.
- Trained and mentored junior staff in event planning best practices and operational procedures.
- Implemented feedback mechanisms post-events, driving continuous improvement in service delivery and guest satisfaction.
- Implemented efficient workflow processes to enhance service speed and reduce wait times during events.
- Led a team of servers in executing large-scale banquets, delegating tasks effectively to maintain order and efficiency.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Responded to guest inquiries and requests promptly and courteously.
- Increased overall event success by anticipating guests needs and promptly addressing requests or concerns.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Collaborated effectively with kitchen staff to ensure timely delivery of courses to guests.
- Coordinated logistics for multiple events, ensuring timely delivery of materials and services.
- Led strategic planning sessions to align event goals with organizational objectives.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Trained and supervised event staff to complete tasks on time.
- Negotiated contracts with guests to obtain best rates and services during slow season.
Lead Server
Sienna Roseville Modern American
01.2022 - Current
- Supervised team of servers, ensuring high-quality customer service and satisfaction.
- Trained new staff on menu offerings, service standards, and operational procedures.
- Resolved customer complaints promptly, maintaining positive relationships and repeat business.
- Collaborated with kitchen staff to coordinate timely food delivery and address guest inquiries.
- Developed strong relationships with guests, fostering loyalty and repeat business.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Assisted in the hiring and training process for new servers, sharing valuable insights to help build a strong team.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Help organize and implement training for Hosts by creating meeting agendas and any new procedures and focuses.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Conducted performance evaluations for team members, providing constructive feedback and development opportunities.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Lead Server
BJ's Restaurant & Brewhouse
11.2019 - 01.2022
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Contributed to team success by consistently meeting or exceeding individual sales goals each month.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Personal Banker
Golden 1 Credit Union
12.2012 - 05.2018
- Cultivated strong customer relationships through personalized banking solutions and financial education.
- Processed loan applications efficiently, ensuring compliance with regulatory standards and internal policies.
- Advised clients on investment options, retirement planning, and savings strategies to enhance financial well-being by referring to our Financial Team.
- Mentored junior bankers in product knowledge and sales techniques, fostering professional development within the team.
- Led team initiatives to streamline account opening processes, improving customer onboarding experience.
- Notarized documents for members
- Cashed Bonds
- Collaborated with management to develop training programs focused on service excellence and operational efficiency.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Cross-sold bank products and services to meet customer needs and provide options.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Trained new personal bankers, elevating team performance and service quality.
- Achieved recognition for outstanding customer service, setting benchmark for colleagues.
- Monitored pipelines to track and log status of loans.
Education
Associate of Arts - Human Development
Sierra College
Rocklin, CASkills
- Event planning
- Floor management
- Supervisor
- Strong work ethic
- Exceptional customer service
- New hire training
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
Certification
Certified RBS
Food Handlers Certificate
Languages
Spanish
Professional Working
Timeline
Events Coordinator/Manager
Sienna Roseville Modern American
02.2022 - Current
Lead Server
Sienna Roseville Modern American
01.2022 - Current
Lead Server
BJ's Restaurant & Brewhouse
11.2019 - 01.2022
Personal Banker
Golden 1 Credit Union
12.2012 - 05.2018
Associate of Arts - Human Development
Sierra College