Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hi, I’m
Amanda Guzzle
Management
Moline,IL
Summary
Overview
16
years of professional experience
Work History
Freedom Gas Station
Store Manager
04.2020 - 11.2021
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
McDonalds
Department Manager
09.2016 - 04.2020
Job overview
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Edos Sports Bar
Bsrtender
05.2009 - 06.2016
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Powers Manufacturing
Serge Machine Operator
10.2005 - 06.2012
Job overview
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Education
Hawkeye Metro CenterWaterloo, IA
GED
University Overview
West HighWaterloo, IA
from General Education
University Overview
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Customer relations
Timeline
Store Manager
Freedom Gas Station
04.2020 - 11.2021
Department Manager
McDonalds
09.2016 - 04.2020
Bsrtender
Edos Sports Bar
05.2009 - 06.2016
Serge Machine Operator
Powers Manufacturing
10.2005 - 06.2012
Hawkeye Metro Center
GED
West High
from General Education
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