Overview
Work History
Education
Skills
Citizenship
References
Timeline
Generic

Amanda G. Workeman

Baltimore,United States

Overview

25
25
years of professional experience

Work History

Program Coordinator, Patient and Visitor Services

Johns Hopkins Hospital
Baltimore, MD
09.2023 - Current
  • Assist in developing, implementing, managing, and evaluating programs across the hospital
  • Manages special and ongoing projects
  • Acts as a liaison for director
  • Create and manage database files
  • Arrange and facilitate meetings
  • Assist with presentations for conferences and seminars
  • Collaborate with various stakeholders to streamline processes on a systematic level
  • Evaluate and update standard operation procedures for process improvement
  • Facilitate Crisis Prevention Management training classes across the hospital
  • Organize hospital trainings utilizing the hospitals online class scheduling system
  • Update class material for hospital related training courses

Clinical Customer Service Coordinator, Supervisor

Johns Hopkins Hospital
Baltimore, MD
07.2022 - 09.2023
  • Administrative Supervisor for Orthopedic, Trauma surgical unit
  • Round on patients to assure their needs are met, with efforts of enhancing patient satisfaction
  • Attend daily multi-disciplinary rounds to discuss updates on each patient on the unit
  • Orchestrate family meetings as needed via in person or zoom
  • Assist in managing needs of each patient to assure that they have an exceptional hospital stay
  • Monitor monthly HCAHP scores for the unit, and follow-up with ideas to raise low scores
  • Participate in leadership meetings to collaborate ideas to improve HCAHP scores
  • Participate in monthly meetings with patient relations to collaborate ideas on enhancing patient satisfaction
  • Produce ideas to enhance employee engagement that contribute to a happy and healthy work environment

Phlebotomy Specialty Technician

Harbor Hospital (Medstar Health)
Baltimore, MD
10.2021 - 07.2022
  • Perform specimen collections on inpatients
  • Process laboratory samples by logging them into the LIS (Laboratory Information System) system (Cerner) and preparing them for testing
  • Utilize centrifuge, aliquot tubes, pipettes, and other laboratory equipment to prep and process samples sent to lab
  • Participates in group meetings and huddles
  • Assist supervisor and team leader with various tasks upon request

Supervisor- Outreach Financial Services-Customer Service

Good Samaritan Hospital (Medstar Health)
Baltimore, MD
06.2016 - 07.2021
  • Manage billing and customer services personnel (15 total)
  • Process and submit bills to contracted Nursing facilities for Lab services
  • Monitor critical reports to assure timely service is made by customer service team to treatment team
  • Document and record any errors made by Customer Service team or billing team- counsel staff accordingly
  • Communicate with Business office managers for contracted nursing facilities for billing matters
  • Main contact for billing matters for contracted Nursing facilities
  • Answer and problem solve any billing issues for CBO for lab accounts
  • Assure billing accounts meet proper standard for payment i.e., Medicare accounts
  • Process department payroll
  • Process department mileage for reimbursement
  • Draft statistical reports to ensure accounts are being processed correctly and paid in a timely manner
  • Attending meetings
  • Update and draft policies and procedures for CS and Billing teams
  • Post job openings, interview, and hire new employees

Phlebotomist

Greater Baltimore Medical Center (GBMC)
Baltimore, MD
10.2016 - 10.2018
  • Perform phlebotomy services on inpatients and outpatients including infants and toddlers
  • Perform EKG’s
  • Communicate with treatment staff i.e., nurses and doctors in regard to laboratory tests
  • Access different units in hospital for phlebotomy collections
  • Performs phlebotomy services at Sheppard Pratt hospital for the eating disorder unit
  • Process laboratory collections by nurses
  • Properly identify patients to assure correct patient is drawn

Team Leader- Clinical Lab Resource Specialist

Good Samaritan Hospital (Medstar Health)
Baltimore, MD
02.2015 - 06.2016
  • Coordinate phlebotomy/courier service activities for Nursing Homes and Outreach Lab Services
  • Monitor and maintain Customer Service phlebotomy/Courier dispatch program
  • Prepare invoices and send monthly bills to the nursing facilities as needed
  • Assist with Supervision of customer service and registration staff
  • Updates accounts for monthly list bills to the nursing facilities
  • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards
  • Complies with governmental and accreditation regulations
  • Coordinate courier activity for nursing homes and outreach laboratory services
  • Maintain an organized work environment
  • Perform duties of a customer service representative
  • Perform other duties as assigned
  • Provide monthly quality reports and statistics for turnaround times for stat phlebotomy draws and courier pickups at nursing home facilities

Lead Phlebotomist

Good Samaritan Hospital (Medstar Health)
Baltimore, MD
01.2007 - 02.2015
  • Interviewed, hired, and trained new phlebotomist
  • Performed in-service training for nursing staff at new nursing facilities training them on how to use our lab system
  • Work as acting supervisor
  • Answered and dispatched service calls from our nursing centers and assured the requested service is provided promptly
  • Managed the upkeep of company vehicles, including scheduling maintenance service, and assuring that the bills are paid
  • Utilized Microsoft programs (excel, power-point, word, and outlook) daily
  • Imported data daily into Microsoft excel
  • Utilized a laboratory program called Cerner which monitors lab work
  • Monitored labs to assure tests are correctly ordered, accessioned, and resulted within a timely manner daily
  • Followed up with laboratory staff requiring information on tests that did not meet our turnaround time
  • Utilized the hospital billing system that verifies patient insurance
  • Performed and participated in staff meetings, making staff members aware of latest changes or policies within the department

Administrative Assistant

SSI Business Solutions
Alexandria, VA
11.2005 - 04.2006

Administrative Assistant, Chiefs Office

United States Department of Agriculture, Natural Resources Conservation Service (NRCS)
Washington, DC
09.2004 - 10.2005

Administrative Assistant

RE/MAX Allegiance
Lanham, MD
06.2003 - 08.2004

Office of the Deputy Chief for Management

United States Department of Agriculture Natural Resources Conservation Service (NRCS)
Washington, DC
02.2002 - 04.2003

Office Automation Clerk, Stay in School Program

United States Secret Service
Washington, DC
10.1999 - 08.2001

Education

Master of Healthcare Administration -

University of Phoenix
01.2023

Bachelor of Science - Psychology

University of Phoenix
01.2011

Skills

  • Marketing materials
  • Promotional planning
  • Onsite tours
  • Eligibility Determination
  • Staff Development
  • Training Coordination

Citizenship

United States Citizen

References

References furnished upon request

Timeline

Program Coordinator, Patient and Visitor Services

Johns Hopkins Hospital
09.2023 - Current

Clinical Customer Service Coordinator, Supervisor

Johns Hopkins Hospital
07.2022 - 09.2023

Phlebotomy Specialty Technician

Harbor Hospital (Medstar Health)
10.2021 - 07.2022

Phlebotomist

Greater Baltimore Medical Center (GBMC)
10.2016 - 10.2018

Supervisor- Outreach Financial Services-Customer Service

Good Samaritan Hospital (Medstar Health)
06.2016 - 07.2021

Team Leader- Clinical Lab Resource Specialist

Good Samaritan Hospital (Medstar Health)
02.2015 - 06.2016

Lead Phlebotomist

Good Samaritan Hospital (Medstar Health)
01.2007 - 02.2015

Administrative Assistant

SSI Business Solutions
11.2005 - 04.2006

Administrative Assistant, Chiefs Office

United States Department of Agriculture, Natural Resources Conservation Service (NRCS)
09.2004 - 10.2005

Administrative Assistant

RE/MAX Allegiance
06.2003 - 08.2004

Office of the Deputy Chief for Management

United States Department of Agriculture Natural Resources Conservation Service (NRCS)
02.2002 - 04.2003

Office Automation Clerk, Stay in School Program

United States Secret Service
10.1999 - 08.2001

Master of Healthcare Administration -

University of Phoenix

Bachelor of Science - Psychology

University of Phoenix
Amanda G. Workeman