Amanda Gyalog
Clayton,NC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Human Resources Manager
Island Breeze HVAC
Clayton, NC
03.2018 - 03.2024
- Developed, implemented and maintained operational procedures to ensure service excellence.
- Organized and monitored daily operations to ensure maximum efficiency.
- Designed, developed and implemented technical solutions for complex business problems.
- Provided technical support for troubleshooting hardware and software related issues.
- Created detailed reports regarding system performance metrics and presented them to senior management team.
- Identified areas requiring improvement in terms of process optimization or cost reduction initiatives.
- Managed budgeting, scheduling, resource allocation and project planning activities.
- Assisted staff members with resolving technical queries related to their assigned tasks.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants and maintained applicant database.
- Identified, screened and interviewed potential employees.
- Developed and implemented recruitment strategies to attract qualified candidates.
Dispatch Manager
Schneider Consultants
Denver, CO
12.2004 - 06.2011
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
- Created reports detailing fleet utilization, costs per mile, hour, load, employee productivity metrics.
- Coordinated with other departments to ensure timely delivery of goods and services.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Processed payroll information for up to 200 employees, including calculating wages and deductions.
Dispatcher
United Monitoring
Denver, CO
03.2003 - 12.2004
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Education
High School Diploma -
Spring Creek High School
Seven Springs, NC06-2000
Skills
- Application support
- Information Security
- Customer Support
- Software troubleshooting
- Technical leadership
- Team Management
- Payroll Administration
- Microsoft applications
- I-9 documentation
- New employee processing
- Quickbooks
Timeline
Human Resources Manager
Island Breeze HVAC
03.2018 - 03.2024
Dispatch Manager
Schneider Consultants
12.2004 - 06.2011
Dispatcher
United Monitoring
03.2003 - 12.2004
High School Diploma -
Spring Creek High School
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