Amanda Haas
Tampa,FL
Summary
Dedicated administrative professional experienced in handling recordkeeping, correspondence, and data entry. Excellent relationship-building abilities to work easily with patients and colleagues of all backgrounds. Advanced software skills. Follows government guidelines when ordering supplies and scheduling travel.
Overview
24
24
years of professional experience
Work History
Clinical Administrative Coordinator
University of South Florida Counseling Center
Tampa , FL
2021.01 - Current
- Received promotion from Client Services Assistant to Clinical Administration Coordinator after 18 months.
- Supervises front desk staff to maintain efficient clinic operations
- Supports clinic staff with supply and travel requests.
- Communicates with outside vendors and contacts to support clinic needs.
Patient Service Representative
Queens Medical Center
Honolulu , HI
2018.11 - 2020.07
- Guided patients through the completion of consent and other required medical forms.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Applied HIPAA privacy and security regulations while handling patient information.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Patient Access Representative
Wexner Medical Center, The Ohio State University
Columbus , OH
2017.01 - 2018.07
- Greeted patients and visitors in a courteous and professional manner.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Answered phones promptly in a professional manner.
- Assisted with scheduling outpatient appointments.
Buisness Representative
Frontier Communications
Marion , OH
2000.04 - 2017.01
- Started in residential department promoted to business department.
- Chosen for UAT project and helping with opening new call centers.
- Maintained relationships with existing clients by providing support, information, and guidance.
- Resolved customer complaints in an efficient manner while maintaining a positive attitude.
Education
High School Diploma -
Delaware Hayes
Delaware, OH1993-06
Skills
- Patient Scheduling
- Provider Relations
- Crisis Management
- Supply oversight
- Recordkeeping skills
- Clerical assistance
- Office Management
- HIPAA knowledge
- Appointment Coordination
- Documentation skills
Affiliations
- A member of the "Bright Side Crew" we are tasked with helping with morale in the USF counseling center.
- A member of the Clinical Services team. We are tasked with changes that could be made in the Counseling Center
References
References available upon request.
Timeline
Clinical Administrative Coordinator
University of South Florida Counseling Center
2021.01 - Current
Patient Service Representative
Queens Medical Center
2018.11 - 2020.07
Patient Access Representative
Wexner Medical Center, The Ohio State University
2017.01 - 2018.07
Buisness Representative
Frontier Communications
2000.04 - 2017.01
High School Diploma -
Delaware Hayes
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