Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Amanda Hacker

Palmetto

Summary

Positive, team-oriented mindset with a knack for problem-solving and clear communication. Well-versed in clinical workflows and adept at utilizing healthcare software systems to optimize patient care and operational efficiency aiming to drive impactful implementation processes that enhance overall clinical performance and patient outcomes.

Developed key skills in clinical settings, focusing on optimizing healthcare software systems and improving patient care processes. Seeking to transition into a new field while leveraging experience in collaborative problem-solving and project management. I am eager to apply these transferrable skills in a dynamic and innovative environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Research Intern

Moffitt Cancer and Research Institute
01.2025 - Current
  • Collaborated with team members for successful completion of research projects on time and within budget.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Participated in regular meetings with project stakeholders for clear communication of progress updates and addressing concerns promptly.
  • Conducted literature reviews to identify relevant research articles and support project objectives.

Pharmacy Support Specialist

TruDataRx
03.2023 - Current
  • Provided exceptional customer service for insured members, ensuring positive relationships with both new and existing clients.
  • Coordinated with providers and pharmacies to resolve billing issues, resulting in the prompt approval of medication coverage for patients in need.
  • Improved staff performance through ongoing training initiatives, fostering a team-oriented work environment that emphasized continuous improvement.
  • Recommended best practices for system usage to improve client operations and satisfaction.
  • Provided ongoing support to clients to address questions and ensure a smooth transition to new insurance.

Server

Columbia Restaurant
05.2022 - 03.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

EMT-B

Advent Health Centra Care Dr. Phillips
11.2020 - 09.2021
  • Performed COVID-19, Influenza, Strep, Urine Analysis, HCG, and EKG tests on patients.
  • Drug tested employees for private companies, Orange County, and the City of Orlando.
  • Ensured quality control tests were performed and recorded properly.
  • Triaged and documented vitals, allergies, chief complaints, and medications.
  • Translated conversations between providers / staff and patients.
  • Trained new employees.

Customer Service / Guest Relations

HOTWORX
05.2020 - 11.2020
  • Responded to emails and phone calls from guests and potential guests.
  • Sold memberships and merchandise through the POS system.
  • Performed walk-throughs of the facility.
  • Taught guests how to navigate the HOTWORX App.

Education

M.D. - Medicine

Florida International University
Miami, FL
05-2029

Bachelor of Science - Biomedical Sciences

University of South Florida
Tampa, FL
12-2024

Associate of Arts - General Studies

Valencia College
12.2018

Skills

  • Creative Problem Solving
  • Verbal and Written Communication
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Professional bedside manner
  • Teamwork and collaboration

Certification

  • EMT - Certified Emergency Medical Technician
  • BLS - Basic Life Support training

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Research Intern

Moffitt Cancer and Research Institute
01.2025 - Current

Pharmacy Support Specialist

TruDataRx
03.2023 - Current

Server

Columbia Restaurant
05.2022 - 03.2023

EMT-B

Advent Health Centra Care Dr. Phillips
11.2020 - 09.2021

Customer Service / Guest Relations

HOTWORX
05.2020 - 11.2020

M.D. - Medicine

Florida International University

Bachelor of Science - Biomedical Sciences

University of South Florida

Associate of Arts - General Studies

Valencia College

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