Amanda Hale
Smithville,TN
Summary
Flexible and organized Restaurant General Manager with more than 4 years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
10
10
years of professional experience
Work History
Restaurant General Manager
KFC Taco Bell
Smithville, TN
03.2020 - Current
- Ensured compliance with health, safety and sanitation standards.
- Maintained accurate inventories of food, supplies and equipment.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Scheduled staff shifts and monitored labor costs.
- Recruited, trained and supervised staff members.
- Developed marketing strategies to promote restaurant services.
- Resolved customer complaints in a professional manner.
- Established cash control systems for register transactions.
- Analyzed financial statements and prepared budgets for the restaurant.
- Reviewed menu items on a regular basis to ensure quality standards were met.
- Coordinated catering services for special events such as weddings or banquets.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Negotiated contracts with vendors for food supplies, beverages, equipment and other necessary items.
- Implemented cost-saving measures while maintaining high quality service levels.
- Kept up-to-date records of employee performance reviews.
- Provided direction, guidance and motivation to team members.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Created weekly work schedules according to staffing needs.
- Conducted regular meetings with staff members to discuss operational issues.
- Assisted in resolving any disputes between customers or employees.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
- Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Customer Service Representative
Teletech at Home
, CO
09.2014 - 11.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Covenant Academy
Alabama05-1997
Skills
- Talent Development
- Health Code Compliance
- Business Management
- Purchasing
- POS system knowledge
- Order Management
- Guest Relations
- Food Safety
- Sanitation Standards
- Scheduling Coordination
- Labor Management
- Operations Management
- Facility Maintenance
- Staff Scheduling
- Food Preparation
- Budget Planning
- Schedule Coordination
- Cost Control
- Inventory Management
- Employee Retention
Timeline
Restaurant General Manager
KFC Taco Bell
03.2020 - Current
Customer Service Representative
Teletech at Home
09.2014 - 11.2015
High School Diploma -
Covenant Academy