Summary
Overview
Work History
Skills
Accomplishments
Timeline
Testimonials
Generic

Amanda Hall

Fayetteville,Ga.

Summary

Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Hardworking and passionate with strong skills of improving properties and streamlining operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.

Overview

14
14
years of professional experience

Work History

Multi-Site Community Manager

Alexander Property Group
03.2012 - Current
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Wrote and submitted reports to highlight developments and statistics of occupied properties.
  • Developed strong relationships with local businesses, creating partnerships that benefited both parties.
  • Boosted property revenue by skillfully negotiating lease terms and rent increases.
  • Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
  • Assisted property managers in budget development, financial reporting, and expense tracking to optimize operational costs.
  • Negotiated favorable lease terms with prospective tenants while adhering to company guidelines and legal requirements.
  • Developed comprehensive knowledge of local market trends, enabling the ability to provide informed recommendations on rental rates and promotions for optimal results.
  • Negotiated contracts with vendors, securing quality services at competitive prices.
  • Reviewed monthly financial statements to identify areas for improvement or growth opportunities within the portfolio of managed properties.
  • Maintained open lines of communication with property owners on performance metrics, challenges, successes, and long-term objectives.
  • Trained and mentored new staff members, promoting professional growth within the team.
  • Managed budgets, financial reports, and rent collection for multiple properties, ensuring fiscal responsibility.
  • Improved tenant satisfaction by addressing concerns promptly and providing exceptional customer service.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Communicated effectively with owners, residents, and on-site associates.

Leasing Agent/Assistant Manager/Maintenance Crew Member

Harbor Management Inc
01.2010 - 01.2012
  • Distributed and followed up on tenant renewal notices.
  • Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
  • Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Prepared detailed reports on property performance metrics for review meetings with senior management team members.
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Skills

  • Time Management
  • Analytics Reporting
  • Maintenance Knowledge
  • Resident Relations
  • Customer Relationship Management
  • Contract Negotiation
  • Tenant and Eviction Laws
  • Daily Operations Management
  • Financial Budgeting and Reporting
  • Operations Management
  • Property Tours and Inspections
  • Training and Development
  • Problem Solving
  • Community Outreach

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Oversaw multiple multi-family properties
  • Demonstrated skill and career growth by being promoted 3 times in 11 years.

Timeline

Multi-Site Community Manager

Alexander Property Group
03.2012 - Current

Leasing Agent/Assistant Manager/Maintenance Crew Member

Harbor Management Inc
01.2010 - 01.2012

Testimonials

  • In the 5 years of having Amanda Hall as my Leasing Agent Manager for the Equinox At Knight Apts, I must say was an absolute pleasure of having her here. Amanda not only displays such professionalism and integrity, but also compassion, kindness and empathy. Amanda was very good at her job in maintaining the property, resolving any issues I had in a timely manner, and had an open door policy to discuss any concerns anytime, Even if she was busy she made the time to speak with you. I felt and still feel so safe on the property and really enjoy residing here. In all of my years of renting I have never known a more professional, hardworking manager as Amanda; and not only does it displays in her work ethics but with her staff as well ( leasing agents and maintenance).

She truly deserves the best and with any opportunity that comes her way, she will exceed all and any expectations of the job. You really have a truly amazing and tremendous person for this position.

Ms Jacquelyn “Jackie” Burkett (404) 604-1634

  • My name is Tempye Gonzalez. I am currently and have been a resident at Equinox at Knight apartments for over a year. I was first introduced to Amanda Hall (former property manager for Equinox) in April 2022. I have enjoyed working with Amanda in any and all aspects of her tutaledge as a property manager. She was professional, showed excellent experience, and valued my opinion with problems in a genuine professional persona. Her attendance to provide great professional service is excellent. She would absolutely make a great candidate for any/all positions being offered by your company. She is a great employee to have on any team.

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