Amanda Hall
Spanish Fort,AL
Summary
Dedicated human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to HR policies and procedures.
Overview
27
27
years of professional experience
Work History
Learning Coach
K-Middle School
08.2016 - Current
- Responsible for the support of the student in the learning process
- Ensures that student is on track with assignments and coursework.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Gave early intervention support to students just beginning to struggle with materials.
- Outlined unique lessons to fit individual needs in skill building and instruction on each subject.
Retail Manager
Herschend Family Entertainment
05.2011 - 01.2012
- Organized and updated schedules to optimize coverage for expected customer demands.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Supported retail associates to drive quality performance and experiences for guests.
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Monitored inventory, cash and payroll processes to keep location running smoothly.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
General Manager
Palace Entertainment
06.2009 - 12.2010
- Responsible for all operational and financial aspects including, but not limited to completing yearly budgets, reports, expense and labor control, retail purchasing, retail/food & beverage inventories, and cost of sales.
- Interview, hire, train and dismiss personnel; performed evaluations and decided on salary increases and promotions.
- Built a motivated team through planning and behavioral interviewing hiring practices.
- Acted as escalation point for team to resolve critical customer service issues.
- Created a team spirited atmosphere through implementation of employee incentives.
- Directed safety operations and maintained clean work environment to adhere to OSHA requirements.
- Tracked daily, weekly, and monthly sales to generate reports for business development planning.
- Analyzed daily, weekly, and monthly sales statistics and prepared analyses for corporate management.
Business Development Manager
Intrax Cultural Exchange
10.2008 - 05.2009
- Developed new accounts and customized company packages to culturally diversify a businesses staffing and decrease recruitment costs.
- Leveraged cold calling, in-person visits and referrals to build leads.
Assistant General Manager
Big Kahuna's Water & Adventure Park
11.2007 - 10.2008
- Managed the Retail, Admissions, and Human Resource departments.
- Responsible for purchasing and cost of sales control.
- Developed policies/procedure manuals and departmental trainings.
- System administrator including all configurations for the Galaxy Point of Sale system.
- Maintained employee files, conducted bi-weekly ADP payroll for over three hundred hourly employees as well as performance evaluations for salaried management.
- Manager on Duty in absence of Genera Manager.
Director of Operations
Big Kahuna's Water & Adventure Park
02.2004 - 10.2007
- Responsible for all aspects of Human Resources including, but not limited to ADP payroll, employee orientations and trainings.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Enforced federal, state, local and company rules for safety and operations.
- Supported accident investigations and prepared related paperwork.
- Attended international job fairs in eight European countries.
- Travelled internationally to interview and hire over 500 work/travel students for 14 (Palace Entertainment) locations.
- Developed policies/procedure manuals for departmental trainings.
- System administrator including all configurations for the Galaxy Point of Sale system.
- Maintained employee files, conducted bi-weekly payroll for over 300 employees as well as performance evaluations.
- Manager on Duty in absence of General Manager.
Aquatics Manager
Big Kahuna's Water & Adventure Park
01.2001 - 02.2004
- Hired and trained over 150 lifeguards seasonally.
- Supervised lifeguards, maintaining employee files with up-to-date CPR, first aid, AED and spinal injury management certifications.
- Conducted lifeguard and safety certification training.
- Performed safety drills and audits with weekly meetings and training.
- Monitored and controlled expenses according to budgetary guidelines.
- Developed policies/procedure manuals and departmental training.
- Responsible for facility safety including incident investigation and reporting.
Receptionist/Office Manager
Big Kahuna's Water & Adventure Park
05.1997 - 12.2000
- Responsible for all office functions, including answering, screening, and directing inbound calls, A/P, provided administrative support to staff, scheduled appointments as specified by management.
Education
Some College (No Degree) - Business Management
Troy State University/FL
Fort Walton Beach, FLSkills
- Problem-solving skills
- Follow through
- Adaptable nature
- Payroll administration
- Staffing and recruiting professional
- Employee handbook development
- Employee relations
- Leadership development
- Training development
- Reliable & trustworthy
- Planning & organizing
Timeline
Learning Coach
K-Middle School
08.2016 - Current
Retail Manager
Herschend Family Entertainment
05.2011 - 01.2012
General Manager
Palace Entertainment
06.2009 - 12.2010
Business Development Manager
Intrax Cultural Exchange
10.2008 - 05.2009
Assistant General Manager
Big Kahuna's Water & Adventure Park
11.2007 - 10.2008
Director of Operations
Big Kahuna's Water & Adventure Park
02.2004 - 10.2007
Aquatics Manager
Big Kahuna's Water & Adventure Park
01.2001 - 02.2004
Receptionist/Office Manager
Big Kahuna's Water & Adventure Park
05.1997 - 12.2000
Some College (No Degree) - Business Management
Troy State University/FL