Amanda Hall
Fort Lauderdale,FL
Summary
Dynamic Sales Representative with a proven track record at LongSpur Health, excelling in client relationship building and sales development. Achieved top performer status by consistently exceeding quotas and enhancing customer satisfaction through tailored solutions. Skilled in CRM software and dedicated to delivering exceptional service while driving business growth.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Sales Representative
LongSpur Health
Fort Lauderdale, FL
12.2024 - Current
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Stayed up-to-date with industry trends to position company as market leader.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Developed and implemented marketing strategies to drive health insurance sales.
- Negotiated with insurers to secure industry-leading health insurance coverage for clients.
- Compiled and maintained client records to monitor health insurance policies and premiums paid.
Sales Representative
Amerigroup Finance
Boca Raton, Florida
01.2024 - 11.2024
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Merchant Cash Advance debt restructuring.
Sales Representative, Admin Assistant
A1 Excursions
Pompano Beach, FL
03.2022 - 12.2023
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Cashier
7-eleven
Sunrise, Florida
02.2021 - 02.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Server
Denny's
Plantation, Florida
01.2019 - 01.2021
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Assistant Manager
Wing Stop
Plantation, FL
02.2018 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Sales Agent
Global Response
Margate, FL
08.2017 - 01.2018
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Education
Bachelor of Science - Information Technology
Strayer University
Fort Lauderdale, Fl 07.2024 - Current
High School Diploma -
Kenwood High School
Clarksville,TN 01.2009 - 05.2013
Skills
Service excellence
Sales development
Time management
Client service
Customer relationship building
Product and service knowledge
Relationship building
Business development
Sales forecasting
Account management
Client account management
Product and service sales
Certification
PC PRO Certification
Timeline
Sales Representative
LongSpur Health
12.2024 - Current
Bachelor of Science - Information Technology
Strayer University
07.2024 - Current
Sales Representative
Amerigroup Finance
01.2024 - 11.2024
Sales Representative, Admin Assistant
A1 Excursions
03.2022 - 12.2023
Cashier
7-eleven
02.2021 - 02.2023
Server
Denny's
01.2019 - 01.2021
Assistant Manager
Wing Stop
02.2018 - 01.2021
Sales Agent
Global Response
08.2017 - 01.2018
High School Diploma -
Kenwood High School
01.2009 - 05.2013
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