Amanda Halmes

• Maintained and managed customer files and databases.
• Coordinated logistics for private car rentals and group events.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Explained charges, fees, terms of sales, and service agreements to several customers daily.

· Prepare daily financial reports, cash handling, and maintaining accurate records in the point of sale and online ticketing system.

• Responsible for overseeing all aspects of the museum's admissions, event registrations, gift shop, and café.
• Prepared daily financial reports, balanced cash and maintained accurate records in the point of sale and inventory systems.
• Trained team members in successful strategies to meet operational and sales targets.
• Built and maintained relationships with vendors for giftshop, cafe and festivals
• Assisted with large scale festival and event planning and day of execution of these events.

Grew the Hale Farm Etsy page by managing products, conducting sales and filling orders.

· Created the Volunteer program for the museum

· Worked to create volunteer positions, tasks and training materials

· Worked closely with all volunteers to create the best experience for volunteers and guests

· Managed the museum gift shop. This role included buying of items, managing stock and daily operations. Store sales increased by 50% when I took over.

· Lead the Guest Services Team to ensure a pleasant and memorable experience for all guests of the Cleveland Botanical Garden.

· Oversaw the daily Guest Services Procedures by providing up-to-date knowledge of Cleveland Botanical Garden memberships, events, programs, and classes to the Guest Services Staff and Volunteers.

· Primary contact for responding to guest comments and concerns.

· Accurately monitor the cash and credit card flow through the Guest Services Department. This included monitoring daily safe counts, daily cash drawer reconciliation and end-of-the-month reports.

· Worked closely with the Director of Special Events assisting with planning and daily management of these exhibits.

· Main contact for scheduling all field trips and public groups for the Garden.

· Responsible for taking reservations for all special events, programs and classes held at the Garden