Summary
Work History
Education
Skills
Timeline
Generic

Amanda Halsmer

Bozeman,MT

Summary

Dedicated professional with demonstrated strengths in customer service, time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Work History

Server

Gallatin River Lodge
Belgrade, Montana
07.2024 - 10.2024
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Server

J.W. Heist
Bozeman, Montana
07.2023 - 12.2023
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Bartender/Server

Sacajawea Hotel
05.2022 - 07.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders and manage transactions.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Server/Lead Banquet Server/Bartender

Bucks T-4
08.2012 - 01.2022
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Prepared for events by setting up bar, stocking supplies and arranging tables.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Gave guests detailed information about available items, ingredients and cooking methods to help with purchasing
    decisions.
  • Helped to meet guests' special requests by communicating openly with kitchen staff.
  • Balanced efficiency with exceptional service to manage guests in high-volume environment.

Tour Guide

Yellowstone Tour Guides
06.2012 - 08.2017
  • Built personal relationships with guests to promote positive experiences.
  • Enforced important rules and monitored customer behavior to protect guests
  • Engaged guests with lively and informative talks covering local sites and events.
  • Led tours through Yellowstone National Park, describing features and telling interesting stories.
  • Assisted visitors with locating interesting points by giving excellent directions.
  • Helped group members understand and enjoy sites across Greater Yellowstone Eco System
  • Described tour points of interest to group members and responded to questions.
  • Protected group members by monitoring activities and delivering skilled first aid.

Education

No Degree -

Montana State University - Bozeman
Bozeman, MT
09.2004

Skills

  • Suggestive Selling
  • Check Payment Processing
  • Menu Item Recommendation
  • Task prioritization
  • Cultural awareness
  • Area research
  • Analytical thinking
  • Visitor relations
  • Time management
  • Group presentation
  • Social perceptiveness

Timeline

Server

Gallatin River Lodge
07.2024 - 10.2024

Server

J.W. Heist
07.2023 - 12.2023

Bartender/Server

Sacajawea Hotel
05.2022 - 07.2023

Server/Lead Banquet Server/Bartender

Bucks T-4
08.2012 - 01.2022

Tour Guide

Yellowstone Tour Guides
06.2012 - 08.2017

No Degree -

Montana State University - Bozeman

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Amanda Halsmer