Amanda Ham
Kingston,OK
Summary
Skilled Advantage Coordinator with background in managing operational tasks, collaborating with essential teams to implement strategies and facilitate client relationships. Strengths include problem-solving abilities, strategic planning skills and adaptability in fast-paced environments. Previous roles have seen positive impacts through improved team efficiency and increased client satisfaction.
Overview
31
31
years of professional experience
Work History
Advantage Billng
Complete Home Services
Tishomingo, OK
11.2018 - Current
- Skilled in Sage, OK Health Care Authority Harmony, and First Data - Authenticare.
- Prepares weekly reports in Excel, converting them to CSV format for upload into Sage software.
- Handles daily billing for nine offices across all 77 counties of Oklahoma. Keeps AR records current and swiftly resolves outstanding balances within the required time frame.
Accounts Payable Clerk
Victory Home Health & Hospice
Tishomingo, OK
01.2013 - 10.2018
- Oversaw the billing process by collecting invoices, directing them, and assigning codes to the correct accounts.
- Managed expenses through the receipt, processing, verification, and reconciliation of invoices.
- Handled Accounts Payable for all 12 Victory locations.
- Demonstrated proficiency in company policy adherence and knowledge.
- Entered all invoices into Victory's [Sage] accounting software.
- Administered multiple accounts using online BillPay.
- Reconciled vendor accounts by reconciling monthly statements and related transactions.
- Processed invoices for payment, examined invoice/payment requests, and issued manual checks as needed.
- Organized, stored, and shared accounting documents, records, and reports.
- Ensured precision in invoices and accounting documentation.
- Executed all company payments.
Kept all AP accounts current to ensure timely payments. - Addressed, investigated, and settled various routine and non-routine inquiries about account status, including the communication of any discrepancies to relevant parties.
Business Office Manager/Administrative Assistant
Family Care Center Of Kingston
Kingston, OK
01.2008 - 01.2013
- Oversaw and updated financial records, including Accounts Receivable, Accounts Payable, payroll, resident accounts, and ledgers.
- Ensured compliance with all company policies and procedures. Organized payroll hours and data for accuracy and efficiency.
- Kept confidential information, such as pay rates, scales, bonuses, etc. Accountable for precise preparation, reporting, and delivery of bank deposits, reconciliations, petty cash, and resident trust funds.
- Kept resident census data current. Handled accounting operations, closings, reporting, and reconciliations. Prepared and delivered monthly private resident statements.
- Maintained personnel files for all staff. Kept documentation up to date to meet licensing requirements.
- Informed patients of their financial obligations before services. Provided a pleasant and courteous environment for patients, families, visitors, staff, and providers.
- Ensured data entry system quality control for accurate claims and payments posting.
- Produced monthly patient aging reports and pursued overdue account payments.
- Processed charges, payments, and adjustments. Confirmed patients' eligibility and claim status with insurance agencies.
Credit Services Representative/Receptionist/Teller
Landmark Bank N.A
Madill, OK
11.2001 - 12.2004
- Provided backup assistance to other customer service representatives, showcasing adaptability and versatility in handling diverse responsibilities.
- Processed customer transactions, including deposits, withdrawals, money orders, and check cashing.
- Assisted customers via phone regarding banking services, such as checking and savings accounts, loans, and lines of credit.
- Ensured prompt, accurate, and outstanding customer service.
Upheld friendly and professional interactions with customers. - Developed procedures for the custody and control of assets, records, loan collateral, and securities to ensure their safekeeping.
- Compiled financial reports for presentation to senior management.
Generated monthly and annual expense forecasts, including necessary actions to manage costs within the budget.
Assistant Head Cashier
Winn-Dixie Stores Inc.
Durant, OK
10.1993 - 11.1998
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Aided customers in making food selections, addressing inquiries, and accommodating customization requests.
- Executed efficient store opening routines, encompassing meticulous cash drawer reconciliations and verification of equipment operability.
- Accurately balanced cash drawer after every shift.
- Executed all necessary tasks for store closure: bank deposits and closing reports.
Education
High School Diploma -
Kingston High School
Kingston, OK05-1996
Murray State College
Tishomingo, OKSkills
- Accounts Payable
- Customer Service
- Phone Training
- Receptionist
- Retail Sales
- Coding
- Cashier
- Banking
- SAGE Software
- "10 Key" data entry
- Account Reconciliation
- Oklahoma Health Care Authority
- Harmony Software
- First Data - Authenticare Software
- Accounts Receivable
- Accounts Payable
- Accounting/Payroll
- General Ledger Accounting
- Office Management
- Bank Reconciliation
- HIPPA Compliance
- Office Management
- Insurance: Private, Medicare, Medacade
- Microsoft: Word, Excel, Powerpoint, Teams, Sharepoint, Etc
- 10 Key
- OHCA/Harmony & Authenticare programs/coding
Accomplishments
- 2024 Kevin Mitnick Security Awareness Training
- 2023 Cybersecurity Passport
- OSU Co-Parenting, for Resilience
- Cyber Snaps: Social Media
- Social Media: Data Protection
- Social Media: Staying Secure
- Driving/Transportation Employees
- Distracted Driving/Transportation Employees
- Cyber Security EDU "Elevate IT: 2023 - 2024"
Timeline
Advantage Billng
Complete Home Services
11.2018 - Current
Accounts Payable Clerk
Victory Home Health & Hospice
01.2013 - 10.2018
Business Office Manager/Administrative Assistant
Family Care Center Of Kingston
01.2008 - 01.2013
Credit Services Representative/Receptionist/Teller
Landmark Bank N.A
11.2001 - 12.2004
Assistant Head Cashier
Winn-Dixie Stores Inc.
10.1993 - 11.1998
High School Diploma -
Kingston High School
Murray State College
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