Amanda Hamilton
Gravette,AR
Summary
Personable administrative professional dedicated to cultivating positive client, staff, and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Administrative Assistant II
City Of Bentonville, Water Utilities
Bentonville, AR
02.2019 - Current
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Professionally greeted visitors, responding to inquiries and directing them to appropriate personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings, including sorting mail and preparing packages for shipping via courier service or postal service.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
- Managed office supplies inventory and placed orders when necessary.
- Answered questions from customers regarding products and services offered by the company.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Directed customer inquiries to appropriate department personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Developed and maintained filing systems for confidential documents and records.
- Created travel arrangements and distributed travel details to appropriate personnel.
Paraprofessional /Title One Teacher
Gravette Public Schools
Gravette, AR
08.2002 - 02.2019
- Attended professional development workshops related to job responsibilities.
- Helped implement behavior management strategies for individual students.
- Ensured that all safety regulations were followed in the classroom environment.
- Guided students in the classroom setting.
- Participated in parent and teacher conferences to discuss student progress and challenges.
- Monitored student attendance records and reported any discrepancies to appropriate personnel.
- Assisted teachers with planning and preparing lessons for students.
- Provided technical assistance to teachers when using new software or technology tools.
- Supported English Language Learners by providing additional instruction on language acquisition skills.
- Supervised small groups of students during instruction time.
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Developed creative learning activities that engage all types of learners.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Monitored student progress and provided feedback to teachers.
- Applied positive reinforcement to redirect negative behaviors.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Assisted children at stations during small-group learning periods.
- Supplied one-on-one attention to each student during group activities.
- Conducted reading and math interventions under the supervision of a certified teacher.
- Supervised students during non-instructional times, including lunch and recess.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Prepared classroom materials and educational resources for daily lessons.
Bank Teller
Arvest
Bella Vista, AR
10.1999 - 04.2001
- Balanced teller drawers regularly throughout the day according to established procedures.
- Assisted customers with basic technical issues related to digital banking platforms.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints, and processing transactions promptly.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Assisted other tellers during peak business hours as needed.
- Prepared reports on transaction activity for management review.
- Performed cash handling duties including counting currency, coins, and checks.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Responded and assisted customers with account inquiries and updates.
- Welcomed customers and offered pleasant service during entire transaction.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Trained employees on cash drawer operation.
- Developed strong relationships with customers to ensure repeat business.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Maintained accurate records of all financial transactions.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Electronics Sales Associate
Bates Electronics
Ada, OK
03.1990 - 04.1999
- Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
- Resolved customer complaints regarding products or services promptly.
- Maintained cleanliness of work area and ensured proper organization of merchandise displays.
- Upsold accessories that complimented electronic purchases.
- Conducted price comparisons between various models and brands of electronics to ensure competitive pricing.
- Assisted customers with product selection based on their individual needs and preferences.
- Received deliveries of new electronics products, ensuring accuracy against purchase orders.
- Worked effectively in team environments to make the workplace more productive.
- Took money on sales.
- Made deposits.
- Sent out bills.
- Installed car stereo systems, car alarms, home alarm systems, home stereo systems, tinted car windows.
Education
High School Diploma -
Latta High School
Ada, OK05-1994
Skills
- Information Security
- Data Entry
- Document Control
- Research
- Check processing
- Filing
- Invoice Processing
- Office Administration
- Workflow Optimization
- Digital Archiving
- Mail handling
- Report Writing
- Spreadsheet Management
- Microsoft Word
- Customer Service
- Computer Proficiency
- Excel spreadsheets
- Self-starter
Affiliations
- Love traveling, camping, hiking, kayaking, and spending time with my family.
Certification
- I have my Wastewater II license.
- Working on getting my Water Distribution I license
Timeline
Administrative Assistant II
City Of Bentonville, Water Utilities
02.2019 - Current
Paraprofessional /Title One Teacher
Gravette Public Schools
08.2002 - 02.2019
Bank Teller
Arvest
10.1999 - 04.2001
Electronics Sales Associate
Bates Electronics
03.1990 - 04.1999
High School Diploma -
Latta High School
- I have my Wastewater II license.
- Working on getting my Water Distribution I license
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