Amanda Hammond

• Trained new team members by relaying information on company procedures and safety requirements.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Adapted to different roles for maintaining efficient operation and meeting targets.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Conducted routine maintenance including oil changes, filter replacements, tire rotations and balancing.

• Maintained accurate records of time and materials required to perform repairs and service.
• Tested newly installed equipment to determine proper functionality and compliance with regulations.
• Changed, rotated, and balanced tires on different types of vehicles.
• Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
• Explained maintenance and repair needs to customers and offered advice on preventative maintenance.

• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items, and join reward programs.
• Greeted customers and helped with product questions, selections, and purchases.
• Greeted customers and provided outstanding customer service.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Scheduled, coordinated and confirmed appointments and meetings.
• Completed data entry and filing to keep records updated for easy retrieval.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Completed all tasks in compliance with company policies and procedures.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Organized, maintained and updated information in computer databases.
• Routed incoming mail and messages to relevant personnel without delay.
• Counted money in cash drawer at the beginning and end of each shift to maintain accuracy.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Scheduled daily and weekly care hours for client caseload.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.

• Helped customers complete purchases, locate items, and join reward programs.
• Welcomed customers and helped determine their needs.
• Addressed customer needs and made product recommendations to increase sales.
• Answered questions about store policies and addressed customer concerns.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.

•Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner.

•Handled cash transactions accurately and efficiently ensuring proper documentation and adhering to company policies.

•Prepared and served food to customers in a timely and efficient manner.

•Handled customer complaints professionally by listening attentively and offering solutions.