Amanda Hancock
Hilliard,OH
Summary
Highly efficient and detail-focused Administrative Specialist offering [5] years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Overview
15
15
years of professional experience
Work History
Administrative Specialist
APCO Industries
Columbus, OH
03.2019 - Current
- Updated Sharepoint to organize office documentation, maximizing efficiency and increasing productivity.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Prepared correspondence, memos, spreadsheets, databases. using MS Office programs.
- Provided administrative support to department staff, including scheduling appointments and organizing meetings.
- Became a subject matter expert in AS400, helped other employees with training and/or problems with AS400.
- Responded to customer issues to provide immediate resolution and improve retention.
- Served as a liaison between departments within the organization to ensure efficient communication between all parties involved in a project.
- Support sales team by entering all contracts, following up with customers, scheduling leads, ran deposits and final payments, invoicing of all jobs completed.
- Work closely with Production manager to order product, discuss any issues with jobs, and communicate installation timelines to customers.
Administrative Specialist
Panera
Grove City, OH
08.2018 - 02.2019
- Managed daily operations including running shifts, cash handling, opening and closing paperwork.
- Managed up to 45 employees and Shift Managers.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Identified cost-saving measures that could be implemented without compromising quality standards.
Department Supervisor
Home Depot
Columbus, OH
04.2016 - 08.2018
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on new processes or procedures as needed.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Used software to custom design doors and windows for customers.
- Assisted customers with measuring of doors and windows.
- Scheduled installation of doors and windows with customers and installation team.
Shift Leader
Five Guys
Dublin, OH
10.2015 - 02.2016
- Responsible for inventory and cost control, through budgeting and Profit and Loss reporting.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Assisted general manager with operations game plan and company initiatives implementation.
Customer Service Representative
Express Scripts
Dublin, OH
10.2008 - 10.2015
- Responsible for answering inbound phone calls from patients.
- Help patients understand their prescription benefit plan by explaining how the plan works.
- Assisted prior authorization department with appeals and denials for medications.
- Responsible for reaching daily and weekly goals set forth by my Supervisor.
- Process medication refills for patients.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Westland High School
Galloway, OH06-2000
Some College (No Degree) - Surgical Technology
Miami Jacobs College
ColumbusSkills
- Office Record Management
- Order Processing
- Proficient in [Microsoft]
- Scheduling
- Customer Relations
Accomplishments
- Entrepreneurial Spirit Award
- Creating shareholder value award
- Operations associate of the month
- Gatekeeper award
Timeline
Administrative Specialist
APCO Industries
03.2019 - Current
Administrative Specialist
Panera
08.2018 - 02.2019
Department Supervisor
Home Depot
04.2016 - 08.2018
Shift Leader
Five Guys
10.2015 - 02.2016
Customer Service Representative
Express Scripts
10.2008 - 10.2015
High School Diploma -
Westland High School
Some College (No Degree) - Surgical Technology
Miami Jacobs College