Amanda Hancock
Winter Haven,FL
Summary
Proven Server Trainer at Hungry Crab, adept in effective time management and POS system proficiency. Excelled in mentoring new hires to enhance productivity and service quality, while mastering upselling strategies. Demonstrated exceptional ability to resolve customer concerns, ensuring satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Server Trainer
Hungry Crab
10.2019 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Server
Hungry Crab
10.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Esthetician License -
Benes Career Academy
Port Richey, FL02.2023
Skills
- Effective time management
- Menu memorization
- Safe food handling
- Order accuracy
- Upselling strategies
- POS system proficiency
- Cash handling
- Policy enforcement
Timeline
Server Trainer
Hungry Crab
10.2019 - Current
Server
Hungry Crab
10.2019 - Current
Esthetician License -
Benes Career Academy