Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Hanners

Jonesboro,AR

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Medical Records Anaylist

NEA Baptist
01.2025 - Current
  • Organize and prep patient charts
  • Answer phone calls
  • Speak with insurance companies and nursing facilities about admit and discharge dates
  • Import patient charts into Epic
  • Import After Visit Summaries into patient charts
  • Make sure EKGs are in Epic- if not, add them
  • Help patients at the window who need their medical records printed
  • Check incoming faxes for record requests and fulfill them

Phone Receptionist

Jonesboro Orthopaedics & Sports Medicine
01.2024 - 08.2024
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Documented conversations with customers to track requests, problems and solutions
  • Assisted customers in making payments on accounts
  • Fielded customer complaints and queries, fast tracking them for problem resolution
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Answered inbound calls daily and directed to individuals or departments
  • Set up and activated customer accounts
  • Answered customer questions and addressed concerns
  • Upheld privacy and security requirements in accordance to HIPPA laws

Owner

Reflection of You Cleaning Services
04.2021 - 07.2021
  • Promoted business on social media platforms to maximize brand identity and generate revenue
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings
  • Enhanced operational performance by developing effective business strategies, systems and procedures
  • Promoted the business through social media advertisements and trade shows
  • Assessed, optimized and elevated operations to target current and expected demands
  • Analyzed client business needs and assisted in determining appropriate resources and strategies
  • Coordinated wix.com to develop a website and create online advertisements

Customer Service Representative

Clopton Clinic
07.2017 - 03.2020
  • De-escalated Problematic customer concerns, maintaining calm, friendly demeanor
  • Spoke with insurances to schedule appointments/ get approvals for procedures
  • Educated patients on payment plan options
  • Documented conversations with customers to track requests, problems and solutions
  • Assisted customers in making payments on accounts and setting up payment plans
  • Fielded customer complaints and queries, fast tracking them for problem resolution
  • Provided outstanding service to new and long standing customers by attending closely to concerns and developing solutions
  • Assessed customer account information to determine current issues and potential solutions
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Made outbound calls to obtain account information
  • Answered inbound calls daily and directed to individuals or departments
  • Reviewed account and service histories to identify trends and issues
  • Set up and activated customer accounts
  • Answered customer questions and addressed concerns
  • Trained new employees on procedures and policies to maximize team proformance
  • Upheld privacy and security requirements in accordance to HIPPA laws
  • Supported operational improvements and resolution of problems to deliver top notch customer service

Manager

Demos Smokehouse
10.2013 - 09.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Established and updated work schedules
  • Maximized performance by monitoring daily activities and mentoring team members
  • Accomplished multiple tasks within established timeframes
  • Onboarded new employees, including training and mentoring
  • Cross trained existing employees to maximize team agility and performance
  • Delivered feedback to decision makers regarding employee performance and training needs
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Applied customer feedback to develop process improvements and support long term business needs
  • Evaluated employees strengths and assigned tasks based upon experience and training

Education

Nettleton
Jonesboro, AR
05-2009

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Organization and time management
  • Problem resolution
  • Verbal communication

Timeline

Medical Records Anaylist

NEA Baptist
01.2025 - Current

Phone Receptionist

Jonesboro Orthopaedics & Sports Medicine
01.2024 - 08.2024

Owner

Reflection of You Cleaning Services
04.2021 - 07.2021

Customer Service Representative

Clopton Clinic
07.2017 - 03.2020

Manager

Demos Smokehouse
10.2013 - 09.2015

Nettleton

Similar Profiles

CREATE PROFILE
Amanda Hanners