Amanda Hansel
Greenville,SC
Summary
Senior Epic Architect/Analyst with positive, upbeat attitude and knack for efficient problem-solving, well-suited for coordinating and managing application processes. Understanding of software development lifecycles and project management principles, coupled with skills in database management and technical troubleshooting. Committed to optimizing workflows and ensuring seamless application functionality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr. Application Coordinator
Bon Secours Health System, Inc.
01.2013 - Current
- Security Scope for Template assignments for all ClinDoc and Stork users
- Technical advisor for ClinDoc and ASAP teams- assisted with Hyperspace installs and troubleshooting device issues
- Beta testing for multiple internal projects, such as enterprise build tracker, Local IT initiatives and new software implementations
- Maintaining SharePoint sites associated with the team and advisory role for another site administrators
- On Call hours- scheduled and ad hoc
- Served as Epic Mobile Apps Lead during COVID pandemic for over 50 hospitals
- General go-to for issues that are more technical or challenging- colleagues rely heavily on my expertise as related to 3rd party integration (SMART on FHIR, SSO, PACS)
- Delivered detailed progress reports to management, keeping leadership informed about ongoing activities.
- Collaborated closely with developers during integration testing phases for seamless implementation of new features and improvements.
- Evaluated existing systems for potential areas of improvement, leading to increased performance levels.
- Coordinated cross-functional teams effectively, resulting in improved efficiency and project success rates.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Assist executive leadership when requested related to licensing and 3rd party vendors
- Assisted vendors with their installs of software integrated with Epic (AMN Language Services, Code Corp, PatientIQ, UpToDate, BedWatch, SafeCare, PerfectServe/TelemedIQ, Omnicell, Avasure, CarePort)
- Experienced with Dashboards- Radar Proficiency
- Experienced in leading groups/projects of all sizes, from big bang implmentations to smaller enhancement/optimization driven work.
- Currently work for health system supporting 60 hospitals (not including SNFs, LTACs or Free Standing EDs)
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Monitored daily logs and reports and escalated issues to system administrators to reach resolution.
- Assisted network group with tasks and troubleshot.
- Enhanced software functionality by identifying and addressing system bugs and errors.
- Implemented new applications, features and enhancements to existing applications.
- Provided comprehensive support throughout the application lifecycle, contributing to long-term sustainability and effectiveness.
- Contributed to continuous improvement initiatives within the organization by providing valuable insights based on industry trends.
- Optimized user experience for clients through effective troubleshooting and technical support.
- Maintained thorough knowledge of relevant regulations and compliance requirements, ensuring adherence across all projects.
- Served as a reliable point-of-contact between various departments, fostering open communication channels.
- Offered system and application support to internal employees.
- Demonstrated adaptability in coordinating various types of applications, from simple to complex projects.
Quality Assurance Testing Analyst
Bon Secours Health System, Inc
01.2011 - 01.2013
- Testing analyst for various Epic applications such as IP Orders, ClinDoc, Optime and Anesthesia
- Worked with build teams to resolve any defects discovered in testing
- Supported and collaborated with individual facilities and markets on side projects requiring integrated testing
- Provided Go Live Support for Optime and Anesthesia
- Maintained the SharePoint Site for our team
- Utilized HP Quality Center for testing and reporting
Education
BA - Intercultural Studies
North Greenville University
Tigerville, SC05.2007
Skills
- Security
- Haiku/Canto
- Rover
- Epic Monitor
- Dashboards
- Integration with vendors
- Unified Communications
- Profile Records
- Sys Def
- Fixed Profile
- Fac Org
- 3rd party SSO
- Chronicles
- Command Prompt
- Clin Admin
- MyChart Bedside
- User Roles
- Filters
- Extensions
- Rules
- Menu
- Activities
- Software implementation
- Business analysis
- Workflow optimization
- Requirements gathering
- Stakeholder communication
- ITIL framework
- Database administration
- Software development
- Business intelligence
- Configuration management
- Content management systems
- API management
- Continuous deployment
- Technical leadership
- Continuous integration
- User interface design
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Team collaboration
- Reliability
- Team building
- Self motivation
- Decision-making
- Adaptability and flexibility
- Project management
- Technology integration
- Project planning
- Risk management
Certification
- Epic Inpatient Clinical Documentation, 2014
- Epic Security Coordinator, 2014
Epic Areas Of Expertise
- Security
- Haiku/Canto
- Rover
- Epic Monitor- Nursing Station, Patient Tracking (sepsis, etc), Patient hallway tablets, Patient in room TV Display
- Dashboards
- Integration with vendors/ Showroom
- Unified Communications
- Profile Records/Build
- Sys Def / Fixed Profile / Fac Org
- 3rd party SSO and external links
- Chronicles
- Command Prompt/Clin Admin
- MyChart Bedside
- User Roles (E2R)
- Filters/Extensions (LPP)
- Rules (CER)
- Menu/Activities (E2U, E2N)
Timeline
Sr. Application Coordinator
Bon Secours Health System, Inc.
01.2013 - Current
Quality Assurance Testing Analyst
Bon Secours Health System, Inc
01.2011 - 01.2013
BA - Intercultural Studies
North Greenville University
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