Amanda Hansen

• Managed a team of customer service representatives, consistently achieving performance targets and goals by auditing and call monitoring
• Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions and coordinating efforts with various departments to develop solutions.
• Trained, oversaw, and mentored new and current members to strengthen performance and job expertise.
• Engaged customers over phone by answering questions and address complaints.

• Answered customers questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with customers and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering solutions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

In role also: May 2021- October 2023

• Oversee special accounts
• Assists customers by phone, email and processing orders and quotes in a timely and accurate manner.
• Help customers with product and tech assistance with tech support if needed
• Meet daily metrics (calls/emails)
• Develop excellent relationships with customers
• Organize and maintain time efficient workload daily
• Trained D365 to current employees through transition, as well trained to new hires.

• Weekly inventory management report and cycle counts.
• Managing associates in daily duties
• Opening and closing of registers and assigning associates tasks
• Maintaining of store inventory to include recalls and slow moving product.
• Inventory adjustments of returned and damaged goods.
• Responsible for cashiers and customer service and animal care.