Amanda Harp
North Charleston,SC
Summary
Hi, I'm Amanda, I'm adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings. I'm a reliable employee seeking receptionist position with experience working in a medical eyecare office.
Overview
2
2
years of professional experience
Work History
Optician
Carolina Eyecare Physician
Charleston, SC
09.2021 - Current
- Filed hundreds of claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Recorded and placed orders with eyeglass manufacturers.
- Calibrated seg heights, and pupillary distance to customize eyeglass orders and create perfect fit.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Prepared work orders outlining all specifications for new lenses and frames.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Managed multiple tasks and met time-sensitive deadlines.
- Checked-in visitors.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Send Invoices
- Checked patient insurance, demographic and health history to keep information current.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Barista
Starbucks
Charleston, SC
03.2019 - 01.2021
- Operated cash register, collected payments and provided accurate change.
- Prepared and served thousands of hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized hundreds of official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Maintained highest standards of conduct and service to support company reputation.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Educated customers on beverage menu items and provided samples of daily brews.
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Created complex, hand-crafted beverages based upon customer preferences.
Education
High School Diploma -
Twin Oaks School of The Arts
Summerville, SC05.2020
Skills
- Coffee expertise
- Credit card transactions
- Product displays
- Active listener
- Collaboration
- Work ethic
- Speedy and efficient
- Food preparation
- Calm under pressure
- Team player
- POS system operation
- Cash register operation
- Answering phone calls
- Progressive lens types
- Eyeglass aesthetics
- Eyewear brands
- Insurance Verification
- Optical orders
- Verifying prescriptions
- Managing repairs
- Insurance approvals
- Good Telephone Etiquette
- Written Communication
- Customer Complaint Resolution
- Customer Service-Oriented
- Prioritization and Time Management
- Data Entry and Database Software
- Computer Proficiency
- Attention to Detail
- Multi-Line Phone Systems
- Positive Attitude and Energetic
- Administrative Support
- Documentation and Reporting
- Courteous and Professional
- Multitasking and Prioritization
- Records Management
- Contact lens
- Children's eyewear
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
What the superior man seeks is in himself. What the mean man seeks is in others.
Confucius
Timeline
Optician
Carolina Eyecare Physician
09.2021 - Current
Barista
Starbucks
03.2019 - 01.2021
High School Diploma -
Twin Oaks School of The Arts
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