Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Harpe

Milliken,CO

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing inbound calls and sustaining satisfactory relationships with customers. Confident communicator with outstanding active listening and multitasking abilities recognized for consistently receiving excellent customer feedback.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Longmont Dairy
Longmont, CO
08.2022 - Current
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Updated databases with new and modified customer data.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Mentored junior team members and managed employee relationships.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Customer Service/Deliveries Supervisor

The Home Depot
Firestone, CO
08.2020 - 07.2022
  • Multiple Homer awards for excellent customer service
  • Multiple Bravos
  • Coached staff members to develop long-term career goals.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Identified needs of customers promptly and efficiently.
  • Coordinated employee schedules according to shift changes and availability.
  • Participated in conferences related to industry trends or organizational developments.
  • Responded to customer questions regarding products, prices and availability.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Directed and supervised team of 15 employees in daily operations.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.

Education

High School Diploma -

Academy of Charter Schools
06.2006

Skills

  • Adaptability
  • Organized
  • Detail-oriented
  • Strong communication skills
  • Dependable
  • Empathy
  • Willingness to learn
  • Dedicated
  • Time-management
  • Computer proficiency
  • Leadership experience
  • Ability to problem solve
  • Positive attitude
  • Self Motivated
  • Account Updating
  • Complaint Resolution
  • Call Management
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Data Entry
  • Multi-Task Management
  • Technical Support
  • Retail Sales Customer Service
  • Adaptive Team Player
  • Professional Telephone Demeanor
  • Customer Relations
  • Customer Service

Timeline

Customer Service Representative

Longmont Dairy
08.2022 - Current

Customer Service/Deliveries Supervisor

The Home Depot
08.2020 - 07.2022

High School Diploma -

Academy of Charter Schools

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Amanda Harpe