Amanda Harper
Parsons,KS
Summary
Proven track record in enhancing client satisfaction and streamlining operations, evidenced by my role at ContinuumCloud. Expert in Salesforce and adept at client relationship building, I significantly contributed to team success through effective problem resolution and empathetic client support. Achieved consistent customer satisfaction, surpassing performance metrics.
Overview
7
7
years of professional experience
Work History
Client Support Specialist
ContinuumCloud
01.2022 - Current
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
- Reduced response times with thorough monitoring of incoming inquiries and prioritizing urgent cases.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Maintained detailed documentation on client interactions, identifying trends and areas for improvement.
- Interacted with team members across departments to research and resolve customer issues.
- Contributed to team success by sharing best practices and collaborating on challenging cases with colleagues.
Patient Financial Representative
ONH Medical Group
10.2020 - 12.2021
- Assisted in training new employees on department procedures, contributing to the development of a skilled workforce within the organization.
- Increased efficiency in processing financial assistance applications through proactive communication with patients and their families.
- Described general insurance regulations and practice insurance contracts to clients.
- Collaborated with clinical staff to ensure proper authorization was obtained prior to scheduled procedures, minimizing delays in care delivery.
- Explained payment requirements, accepted payment methods and billing procedures.
- Provided exceptional customer service, addressing patient concerns promptly and professionally while maintaining empathy and understanding.
- Participated in regular audits of patient accounts, identifying discrepancies or potential issues that could impact revenue cycle performance.
- Assisted in the continuous improvement of department processes by offering insights and suggestions based on personal experience and industry best practices.
- Verified payment history to evaluate conformity with insurance contracts.
- Ensured patient privacy by adhering to all HIPAA regulations during daily tasks and interactions.
- Contributed to a positive work environment by collaborating effectively with fellow team members, sharing knowledge and best practices.
- Improved patient satisfaction by providing accurate and timely billing information.
- Helped customers understand and fill out applicable forms.
- Reduced billing errors with thorough attention to detail when entering patient information into financial systems.
Office Manager
Class, LTD
08.2019 - 10.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Receptionst/Office Assistant
Neurology Clinic LLC
01.2018 - 08.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Education
Bachelor of Science - Health Administration
Bryan University
Tempe, AZ04.2024
Occupational Associates - Health Information Management
Bryan University
Tempe, AZ09.2022
Certification - Medical Billing And Coding
Bryan University
Tempe, AZ02.2022
High School Diploma -
Labette County High School
Altamont05.2003
Skills
- Interpersonal and written communication
- Client Relationship Building
- Empathy and patience
- Support inquiry assistance
- Strong Work Ethic
- Problem Resolution
- Document and Records Management
- Teamwork and Collaboration
- Customer Data Confidentiality
- System implementation
- Billing Adjustments and Refunds
- Medical terminology knowledge
- Inbound Call Management
- In-depth knowledge of Salesforce
Timeline
Client Support Specialist
ContinuumCloud
01.2022 - Current
Patient Financial Representative
ONH Medical Group
10.2020 - 12.2021
Office Manager
Class, LTD
08.2019 - 10.2020
Receptionst/Office Assistant
Neurology Clinic LLC
01.2018 - 08.2019
Bachelor of Science - Health Administration
Bryan University
Occupational Associates - Health Information Management
Bryan University
Certification - Medical Billing And Coding
Bryan University
High School Diploma -
Labette County High School
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