Amanda Harris
Moreno Valley,CA
Summary
Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Nail Technician
Self
02.2019 - Current
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Responded to customer requests and concerns about gel application and nail art designs.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Offered advice and recommended products to improve and maintain nails.
- Kept tidy and organized area to comply with cleanliness standards.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Oversaw schedule to manage appointments of new and existing clients.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Cleaned and sanitized tools and equipment before each client.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Educated clients on proper use of salon products.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Assisted customers in selecting and applying appropriate nail colors.
- Executed pedicures and manicures using professional quality products and tools.
- Followed proper safety and sanitation guidelines while performing nail services.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Designed creative nail art designs and patterns.
- Grew repeat client base through effective marketing and customer service.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Offered personalized services according to needs and preferences.
- Provided clients with advice and education on best nail care practices.
- Kept client's nails in great condition and offered advice on maintaining manicures.
Lyft Driver
Self-employeed
01.2018 - Current
- Upheld high standards of cleanliness, sanitation, and service.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Arrived on time to customer appointments.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Assessed equipment for damage, wear, battery life, and fluid levels.
Loan Servicing Representative
Pacific Premier Bank
02.2016 - 11.2018
- Proved successful working within tight deadlines and a fast-paced environment.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Identified and classified documents or other electronic content according to characteristics such as security level and function.
- Used image scanners to convert forms, receipts and reports into electronic format.
- Examined, categorized, and sorted incoming documents.
- Maintained physical and computer-based filing systems.
- Optimized information gathering and presentations with implementation of practical filing system.
- Eliminated outdated or unnecessary materials by destroying materials or transferring to inactive storage.
- Conducted quality checks on scanned documents to review for accuracy and completeness.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Located and retrieved requested documents in accordance with established policies.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Monitored and updated filing systems to meet organization standards.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Managed sensitive or confidential files with attention to data security and storage policies.
Lead Spa Receptionist
Mission Inn Hotel and Spa, Kelly's Spa
04.2012 - 09.2015
- Communicated with spa team members if clients canceled or changed appointment times.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Listened closely to customer complaints and responded appropriately to issues.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Escorted clients to spa areas, treatment rooms, and offices.
- Assisted with marketing campaigns to promote spa services.
- Updated customer records and maintained accurate client information.
- Enforced spa policies, following company procedures at all times.
- Handled payments and processed credit card transactions.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected [Type] payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Routed incoming mail and messages to relevant personnel without delay.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Scheduled office meetings and client appointments for staff teams.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Organized, maintained and updated information in computer databases.
- Compiled information from files and research to satisfy information requests.
- Resolved customer problems and complaints.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Open Sales Associate
California Showcase Construction
09.2012 - 02.2013
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
General Store Associate
WinCo Foods
11.2008 - 04.2012
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Wrapped, boxed and weighed bakery department products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed refunds and exchanges in accordance with company policy.
- Lifted 50+ pounds at once and used forklift to move heavier loads.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
March Valley High School
Moreno Valley02.2005
Skills
- Strong Problem Solver
- Issue Resolution
- Time Management
- Customer service optimization
- Friendly, Positive Attitude
- Decision-making capabilities
- Administrative Support
Timeline
Nail Technician
Self
02.2019 - Current
Lyft Driver
Self-employeed
01.2018 - Current
Loan Servicing Representative
Pacific Premier Bank
02.2016 - 11.2018
Open Sales Associate
California Showcase Construction
09.2012 - 02.2013
Lead Spa Receptionist
Mission Inn Hotel and Spa, Kelly's Spa
04.2012 - 09.2015
General Store Associate
WinCo Foods
11.2008 - 04.2012
High School Diploma -
March Valley High School