Amanda Harris
Orange Beach
Summary
Experienced with administrative tasks, including scheduling, filing, and communication. Utilizes organizational skills to manage diverse responsibilities efficiently. Strong understanding of high school office dynamics and student interactions. Enjoy making a difference in the life of a child.
Overview
22
22
years of professional experience
Work History
Reservationist /Senior Customer Service Representative
Prickett Properties
01.2021 - Current
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
Group Home House Parent
Childhaven, Inc.
02.2017 - 06.2020
- Promoted a sense of belonging among residents by fostering a positive group dynamic that emphasized mutual respect, empathy, and understanding.
- Boosted self-esteem among residents by celebrating individual achievements and encouraging personal growth opportunities.
- Implemented conflict resolution strategies to maintain a harmonious living environment for all residents.
- Completed detailed documentation for each resident''s file regarding behavioral observations, incidents reports, progress notes, and other pertinent information.
- Enhanced the quality of life for all residents by organizing engaging activities and events tailored to individual interests.
- Ensured residents'' well-being by closely monitoring their physical, emotional, and mental health status.
Owner of Child Care Learning Center
Lil' People Dayschool
09.2003 - 02.2017
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Education
Associates in Early Childcare, CDA - Early Child
University of Alabama At Huntsville
Huntsville, AL05-2003
High School Diploma -
East Lawrence
Trinity, AL05-1998
Skills
- Patience and tolerance
- Professionalism and courtesy
- Reservation software
- Multitasking Abilities
- Organizational skills
- Microsoft office
Timeline
Reservationist /Senior Customer Service Representative
Prickett Properties
01.2021 - Current
Group Home House Parent
Childhaven, Inc.
02.2017 - 06.2020
Owner of Child Care Learning Center
Lil' People Dayschool
09.2003 - 02.2017
Associates in Early Childcare, CDA - Early Child
University of Alabama At Huntsville
High School Diploma -
East Lawrence
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