Amanda Hart
Arlington,MA
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Capable and experienced working in challenging environments. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities.
Overview
26
26
years of professional experience
Work History
Assistant House Manager
Carritas Community
Arlington, MA, MA
01.2019 - Current
- Responded promptly to customer inquiries regarding Janitorial Services
- Handled complaints from Tenants in a professional manner and resolved issues promptly.
- Maintained accurate inventory records of supplies and materials used by housekeeping staff.
- Ensured that all cleaning products were stored safely and securely when not in use.
- Managed emergency situations such as calling 911 for tenants in need of emergency medical care due to frequent seizures etc.
- Participated in and facilitated community events for residents to create friendly bonds between house members.
- Answered questions from residents about membership, property managers, housing staff and other pertinent parties.
- Collaborated with housing administration to purchase new units when necessary.
Dishwasher
Infinia Nursing Home
Cottonwood
01.2008 - 09.2009
- Prepped and served food plates to patients in Dining Hall at mealtimes
- Backed up front of house staff, assisting with table bussing, food running, and restaurant cleaning
- Cleaned silverware and china using proper sanitizing techniques
- Used slow periods well by taking on extra tasks
- Placed clean dishes, utensils, and cooking equipment in storage areas
- Helped kitchen staff stay ready for customer needs by cleaning and sanitizing dishes, glassware and utensils
- Completed daily opening and closing duties alongside kitchen team.
Cashier
UPS Store
Cottonwood
05.2007 - 12.2007
- Prepared materials for shipping, including packing, sealing, and labeling boxes
- Used computer to generate shipping labels and interact with inventory database
- Balanced cash drawer at beginning and end of each shift.
Barista
Starbucks
Arlington, MA
03.2006 - 12.2006
- Maintained speed and accuracy when preparing beverage recipes and specialty drinks to minimize customer wait times
- Followed money handling guidelines to verify check total, monitor tip disbursement, and manage cash drawer
- Prepared and served coffee, espresso drinks, blended coffees, or teas
- Cleaned and sanitized work areas, utensils, and equipment
- Weighed, ground, or packed coffee beans to meet guest specifications
- Displayed calm demeanor during periods of high volume or unusual events to keep store operating to standard
- Supported team productivity by restocking supplies and completing checklists during slow periods.
Cashier
Filenes Department Store
Burlington, MA
01.2005 - 05.2005
- Engaged with customers while completing cash register transactions
- Balanced cash drawer at beginning and end of each shift
- Maintained clean, organized, and well-stocked checkout areas
- Gave customers information about upcoming promotions and available items
- Promoted loyalty programs and store cards
- Stocked store shelves and end-caps with merchandise
- Monitored fitting rooms and completed general cleaning tasks throughout store.
Pharmacy Cashier
Stop and Shop Pharmacy
Arlington, MA
03.1998 - 01.2002
- Balanced cash drawer at beginning and end of each shift
- Covered multiple store areas by cross-training in different roles
- Kept customers happy by quickly processing payments and bagging purchases
- Enhanced shopping experiences, directing or escorting to product locations on sales floor
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
- Provided information to customers on products or services
- Assisted with price markdowns and merchandise changes on shelves
- Stocked store shelves and end-caps with merchandise
- Prevented losses by watching for suspicious behavior
- Fixed checkout merchandise displays with continuous resets during down periods.
Education
GED -
Arlington High School
05.2001
Skills
- Customer service
- POS System Operation
- Sales and marketing
- Inventory control
- Merchandise Restocking
- Customer Complaint Resolution
- Cash Handling
- Product Recommendations
- Positive and Professional
- Telephone Management
- Product Knowledge
References
References available upon request.
Timeline
Assistant House Manager
Carritas Community
01.2019 - Current
Dishwasher
Infinia Nursing Home
01.2008 - 09.2009
Cashier
UPS Store
05.2007 - 12.2007
Barista
Starbucks
03.2006 - 12.2006
Cashier
Filenes Department Store
01.2005 - 05.2005
Pharmacy Cashier
Stop and Shop Pharmacy
03.1998 - 01.2002
GED -
Arlington High School