AMANDA HART
Pensacola,FL
Summary
Seasoned, enthusiastic loan officer with outstanding record of success who consistently exceeds sales expectations. Reliable and loyal employee. Delivers outstanding member service in a fast-paced environment. Works well independently to handle assignments and always ready to go above and beyond to help out teammates. Quick learner with good computer skills. Accomplished Loan Officer dependable in building member base and exceeding business goals. Well-versed in loan products and member engagement strategies. Pursues opportunities to build connections, increase credit union revenue and cement loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer II
Navy Federal Credit Union
06.2021 - Current
- Communicates with members, processing partners and other third parties to achieve prompt loan closings
- Actively listens to member and agent requests, confirming full understanding before addressing concerns
- Works with underwriters to fix application problems and resolve issues
- Maintains high level of member satisfaction by providing prompt and accurate loan status updates. Maintains average survey scores of 6.5-7
- Analyzes loan applications and credit reports to determine loan eligibility and risk level
- Assists teammates with their pipeline when out of office
- Mentors oncoming team members
- Partner Liaison for my team to collaborate with our processing partners to enhance working relationships
- Manages day-to-day duties efficiently and accurately, while maintaining average caseload of 70-80 loans
Financial Solutions Consultant II
BBVA
03.2010 - 05.2021
- Cultivated customer confidence and trust, and protected bank operations by keeping information confidential
- Serviced new and existing accounts by conducting routine transactions and maintaining customers internet banking relationship
- Served as primary point of contact for clients and displayed positive first impressions through friendly and expert customer service
- Complied with applicable banking laws and regulations, and followed company security and operational procedures
- Consistently met sales goals by discussing bank products with customers, including loans, credit cards and lines of credit
- Worked diligently to deepen relationships, acquire new clients, and enhance service delivery to drive portfolio growth
Teller
BBVA
05.2007 - 03.2010
- Helped customers with account transactions
- Employed excellent money handling abilities to operate and balance cash drawer daily
- Exceeded teller referral goals on consistent basis
- Took initiative to manage all customer safe deposit boxes; opening, closing & quarterly audits
- Processed 100-200 customer transactions promptly, minimizing wait times
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
Education
High School Diploma -
Valdosta High School
Valdosta, GA05.2006
Skills
- Excellent time management
- Organization
- Motivation
- Detail oriented
- Networking and Partnership Development
- Complete Loan Applications
- NMLS Licensed
Certification
2-15 Life & Health Annuity License - FL Notary NMLS#568637
Timeline
Mortgage Loan Officer II
Navy Federal Credit Union
06.2021 - Current
Financial Solutions Consultant II
BBVA
03.2010 - 05.2021
Teller
BBVA
05.2007 - 03.2010
High School Diploma -
Valdosta High School