Hi, I’m
Amanda Harte
Lansing,MI
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Summary
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic. Level-headed Medical Assistant committed to patient advocacy and collaboration with medical staff to improve patient communications. Outstanding multitasker and team player proficient in medical software and EMR system operations. Well-versed in charting patients, taking vitals and assessing patients. Skilled in phlebotomy and injections. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
years of professional experience
Work History
Sidecar Slider Bar
Manager's Assistant
11.2022 - Current
Job overview
- Implement sales increase by avg. 36% per customer.
- Increase event catering events by 26% avg.
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Scheduling events, meetings and managed calendar.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Apex Ultra LLC
General Manager
05.2022 - 11.2022
Job overview
- Managed 30 employees and their schedules.
- Increased sales by 87% in 90 days.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Advance Employment
Director of Business Development/Service Manager
12.2020 - 07.2022
Job overview
- In charge of 100+ employees and over 20 business accounts over 80 mile radius.
- Scheduled meeting, orientations, drug test and employment verification for all employees.
- Reached out to potential customers via telephone, email, and in-person inquiries, scheduling meetings and appointments accordingly.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Eyemart Optical
Optometric Assistant/Management Assistant
11.2015 - 11.2020
Job overview
- Greeted over 50 patients per day and prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Scheduled over 50+ appointments per day and made over 80 calls per day to patients or providers.
- Explained processes and operated equipment for all eye exam testing including, refractor, Tono, VFT etc.
- Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Helped patients with optical selections and dispensing to facilitate customer service.
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
Ross Medical CenterLansing, MI
Associate of Applied Science from RMA- General
06.2024
Skills
- Effective Problem-Solving
- Manage Correspondence
- Organizing and Categorizing Data
- Multitasking and Time Management
- Records Management
- Proper Sterilization Techniques
- Medical Records Management
- EMR Systems
- EKG Set Up and Monitoring
- Phlebotomy
- Human Anatomy and Physiology
- Restocking Lab Supplies
- Multi-Line Telephone System Operation
- Medical Billing and Coding
- Vitals Collection and Documentation for 10 yrs
- Motivational Leadership
- Employee Communications
- Workflow Schedules
- Office Equipment Troubleshooting
- Business Correspondence
- Personnel Scheduling
- Schedule Oversight
- Calendar Management
- Goal Attainment
- Project Schedule Coordination
- Office Supplies and Inventory
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager's Assistant
Sidecar Slider Bar
11.2022 - Current
General Manager
Apex Ultra LLC
05.2022 - 11.2022
Director of Business Development/Service Manager
Advance Employment
12.2020 - 07.2022
Optometric Assistant/Management Assistant
Eyemart Optical
11.2015 - 11.2020
Ross Medical Center
Associate of Applied Science from RMA- General