Amanda Hartley
Special Education Teacher
Elizabethton,TN
Summary
Versatile Special Education Teacher with focus on individual student needs across academia and emotional development. Empathetic and accommodating in design and implementation of hands-on lessons, catering to diverse learning abilities. Proficient in employing constant communication, patience and positive reinforcement in team efforts to deliver exceptional educational tools, fostering academic achievement.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Special Education Teacher Middle School
Carter County School District
Elizabethton, TN
08.2013 - Current
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Instructed students in core academic areas and specialized reading groups.
- Organized instruction material, constructed bulletin boards and set up work areas.
- Designed and implemented point system to encourage positive behavior.
- Redirected students using Positive Behavior Support (PBS).
- Provided life skills programming for students with moderate to severe autism.
- Coordinated special education students and teacher assistant schedules with master schedule.
- Created learning and content strategies to meet needs of mentally and physically disabled students.
- Worked with students with moderate to severe autism to increase life skills.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Taught reading, language arts and social sciences in self-contained ED and LD classroom.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Instructed students with physical and cognitive disabilities.
- Partnered with standard education teachers from across academic departments.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
Teller
Security Federal Bank
Elizabethton, TN
05.1999 - 08.2001
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Manager
Winn-Dixie
Elizabethton, TN
05.1992 - 05.1999
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected customer concerns to promote company loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Monitored customer service operations to assess agent performance and provide feedback.
- Kept accurate records to document customer service actions and discussions.
- Took ownership of customer issues and followed problems through to resolution.
- Hired employees for front-end of store.
- Create weekly work schedule for front-end employees.
Education
Bachelor of Science - Special Education
East Tennessee State University
Johnson City, TN 08.2011 - 05.2013
No Degree - University Parallel Emphasis Pre-Teacher
Northeast State Community College
Blountville, TN 05.2001 -
Skills
Self-Motivated
Accomplishments
- 2018-2019 Teacher of the Year
- 2014-2015 Teacher of the Year
- East Tennessee State University-Mangna Cum Laude Honors graduate, ETSU Faculty Award for the Department of Teaching & Learning for Special Education, Representative for the Special Education Department to meet with TBR Assistant Vice Chancellor and ETSU faculty, Representative to meet with the University of Memphis, Center for Research on Education Policy to discuss Ready2Teach Initiative
Timeline
Special Education Teacher Middle School
Carter County School District
08.2013 - Current
Bachelor of Science - Special Education
East Tennessee State University
08.2011 - 05.2013
No Degree - University Parallel Emphasis Pre-Teacher
Northeast State Community College
05.2001 -
Teller
Security Federal Bank
05.1999 - 08.2001
Customer Service Manager
Winn-Dixie
05.1992 - 05.1999
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