Amanda Harvey
Sharpsburg,GA
Summary
Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
10
10
years of professional experience
Work History
General Manager
Shake Shack
Atlanta, GA
08.2016 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Formulated policies and procedures to streamline operations.
Grand Opening Trainer
Miller's Ale House
New York, NY
06.2013 - 07.2016
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 4%.
- Trained and mentored 100 new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Developed job-specific competencies and performance standards.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Education
Bachelor of Science - Nursing
College of Staten Island of The City University of New York
Staten Island, NY06.2011
Skills
- Distribution Management
- Public Relations
- Expense Control
- Loss Prevention
- Business Development
- P&L Management
- Quality Management
- Supply Chain Management
- Training and Development
Timeline
General Manager
Shake Shack
08.2016 - Current
Grand Opening Trainer
Miller's Ale House
06.2013 - 07.2016
Bachelor of Science - Nursing
College of Staten Island of The City University of New York