Amanda Harvey
Sharpsburg,GA
Summary
Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
10
10
years of professional experience
Work History
General Manager
Shake Shack
08.2016 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Formulated policies and procedures to streamline operations.
Grand Opening Trainer
Miller's Ale House
06.2013 - 07.2016
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 4%.
- Trained and mentored 100 new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Developed job-specific competencies and performance standards.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Education
Bachelor of Science - Nursing
College of Staten Island of The City University of New York
Staten Island, NY06.2011
Skills
- Distribution Management
- Public Relations
- Expense Control
- Loss Prevention
- Business Development
- P&L Management
- Quality Management
- Supply Chain Management
- Training and Development
Timeline
General Manager
Shake Shack
08.2016 - Current
Grand Opening Trainer
Miller's Ale House
06.2013 - 07.2016
Bachelor of Science - Nursing
College of Staten Island of The City University of New York