Amanda Harvey
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
Work History
Light Pick/Packer Operator
Penguin Random House
Crawfordsville
10.2021 - Current
- Operated packing machinery to efficiently prepare books for distribution.
- Inspected products for quality and ensured compliance with packaging standards.
- Trained new employees on packing procedures and equipment operation.
- Used hand tools such as box cutters, tape dispensers, staplers, scales. as needed.
- Worked collaboratively with other departments to efficiently meet production goals.
- Tracked packages using computer software to ensure accurate delivery information.
- Attached labels to packaged items or stenciled information on containers.
Shift Lead
Healthies
Crawfordsville
10.2020 - 09.2021
- Supervised daily operations and ensured team compliance with health standards.
- Assisted in inventory management and stock replenishment processes.
- Monitored customer service interactions to uphold quality standards.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled cash register transactions accurately while providing excellent customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Bank Teller
Industrial Federal Credit Union
Crawfordsville
02.2020 - 08.2020
- Processed member transactions accurately and efficiently at Industrial Federal Credit Union.
- Assisted members with account inquiries and provided exceptional customer service.
- Balanced cash drawer daily, ensuring compliance with credit union policies.
- Promoted credit union products to enhance member financial well-being.
- Resolved member issues promptly, maintaining positive relationships and trust.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided assistance to other tellers during peak business hours as needed.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
Front Desk Receptionist
Montgomery County Visitor Bureau
Crawfordsville
10.2019 - 02.2020
- Greeted visitors and provided information about local attractions and events.
- Managed phone calls and directed inquiries to appropriate departments.
- Updated website and social media with local events happening around the county
- Maintained reception area cleanliness and organized informational materials.
- Assisted in preparing promotional materials for community events.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
Customer Service Desk Associate
Kroger
Crawfordsville
11.2015 - 07.2019
- Assisted customers with inquiries and provided product information.
- Handled transactions accurately using point-of-sale systems.
- Resolved customer complaints efficiently and professionally.
- Educated customers about loyalty programs and special promotions.
- Processed returns and exchanges according to store policies.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Addressed inquiries from customers in a polite, professional, and efficient manner.
- Participated in training sessions to stay up-to-date on changes within the company's policies, procedures, and products.
Education
Crawfordsville High School Sr.
Crawfordsville, INSkills
- Packaging processes
- Equipment operation
- Customer service
- Health and safety
- Effective communication
- Employee training
- Organizing and categorizing
- Intermediate Computer
- POS
References
References available upon request.
Timeline
Light Pick/Packer Operator
Penguin Random House
10.2021 - Current
Shift Lead
Healthies
10.2020 - 09.2021
Bank Teller
Industrial Federal Credit Union
02.2020 - 08.2020
Front Desk Receptionist
Montgomery County Visitor Bureau
10.2019 - 02.2020
Customer Service Desk Associate
Kroger
11.2015 - 07.2019
Crawfordsville High School Sr.