Amanda Harville
Haughton,LA
Summary
Motivated service worker with exceptional social skills, communication abilities and customer service background. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Sonic Drive In
04.2016 - Current
- Train new employees on proper protocols and customer service standards.
- Motivate team members to achieve challenging business goals.
- Analyze customer feedback data to identify areas of improvement and develop solutions.
- Enforce quality assurance protocols to deliver ideal customer experiences.
- Schedule and host interviews with candidates for new positions.
- Hold meetings and communicate development, performance, and store goals.
- Email vendors and bring awareness to any issues that have occurred.
- Reach out to customer to resolve any issues that have occurred via email, phone, or in person.
Child Care Worker
Barksdale Baptist Church, MDO
06.2014 - 03.2016
- Communicated with parents regarding child's behavior, daily activities, and concerns.
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
- Developed age-appropriate activities and crafts to engage children.
- Provided emotional support and guidance to children during difficult times.
- Encouraged children to develop healthy social and emotional skills.
- Assisted in potty training and other daily hygiene activities to support child development.
Education
No Degree - Nursing
Bossier Parish Community College
Bossier City, LAHigh School Diploma -
Red River High School
Coushatta, LA05.2014
Skills
- Communication
- Performance Monitoring and Evaluation
- Staff Management
- Food Safety and Sanitation
- Inventory Tracking and Management
- Profit and Loss Control
- Improve Performance
- Training and Development
Timeline
Assistant General Manager
Sonic Drive In
04.2016 - Current
Child Care Worker
Barksdale Baptist Church, MDO
06.2014 - 03.2016
No Degree - Nursing
Bossier Parish Community College
High School Diploma -
Red River High School