Amanda Hasch
Queen Creek,AZ
Summary
Hardworking and reliable Vice President with strong ability in Customer Service.. Highly organized, proactive and punctual with team-oriented mentality.
Overview
18
18
years of professional experience
Work History
Vice President
HL SERVICES, INC.
Temecula, CA
03.2006 - 11.2023
- Set clear goals for area managers and implemented systems for measuring results in support of optimal decision making.
Customer Service Executive
HL SERVICES, INC.
Temecula, CA
03.2006 - 11.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Problem Solver
HL SERVICES, INC.
Temecula, CA
03.2006 - 11.2023
- Prevented key account losses by researching discrepancies and correcting problems.
- Collected deposits or payments and arranged for billing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
GED -
Simi Valley Adult School And Career Institute
Simi Valley, CA05.1983
Skills
- Negotiation and Persuasion
- Business Growth and Marketing Strategies
- Portfolio and Finance Management
- Relationship Building
- Business Development
- Profit and Loss Management
- Judgement and Decision Making
- Budget Planning
Timeline
Vice President
HL SERVICES, INC.
03.2006 - 11.2023
Customer Service Executive
HL SERVICES, INC.
03.2006 - 11.2023
Problem Solver
HL SERVICES, INC.
03.2006 - 11.2023
GED -
Simi Valley Adult School And Career Institute