Amanda Haszinger

• Maintained detailed records of project progress, including milestones reached, challenges encountered, and resolutions implemented for future reference and learning purposes.
• Facilitated open communication channels between customers and internal teams by initiating regular status update calls or meetings throughout project lifecycles.
• Streamlined processes for enhanced efficiency, resulting in quicker project completion and increased customer satisfaction.
• Trained new hires on company policies, procedures, and best practices to maintain consistency in service quality across the team.

• Handled difficult customer situations with grace and professionalism on behalf of the Executive's office for Sony, consistently meeting first-call resolution metrics.
• Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
• Listened to customers in actively to assess issues and provide accurate information.
• Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Provides quality customer service through social media sites, emails and telephone for Sony Electronics
• Aides with shipment, technical support and general customer relations questions

• Monitors Radian6 and assigns work out to 5 other team members

• Works in and maintains a To-Do List in the company's CRM