Amanda Hatella
Amery
Summary
Customer-focused administrative professional with experience in public service, records management, scheduling, and fast-paced guest-facing environments. Skilled at communicating clearly with customers, managing multiple priorities, maintaining accurate documentation, and supporting daily operations with professionalism and attention to detail. Strong ability to build trust, coordinate with team members, and provide excellent service in high-responsibility environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Polk County Sheriff’s Office
Balsam Lake, WI
11.2020 - Current
- Provide administrative and customer service support in a fast-paced public service environment
- Communicate professionally with community members, law enforcement personnel, and outside agencies
- Organize, create, and maintain confidential case files and digital records with strong attention to accuracy
- Process records requests while ensuring compliance with state records laws and office procedures
- Manage multiple tasks and priorities while maintaining professionalism and efficiency
- Coordinate information between departments and assist with daily office operations
Instructor
The Patriot’s Den
St. Croix Falls, WI
06.2020 - 06.2023
- Planned, organized, and scheduled concealed carry classes and participant appointments
- Maintained electronic customer records and processed course documentation
- Communicated course information and answered participant questions professionally
- Prepared and issued certificates for completed courses
- Managed multiple responsibilities while ensuring positive customer experiences
Security Officer
Per Mar Security Services
Eau Claire, WI
09.2019 - 10.2020
- Operated security screening procedures at the Polk County Justice Center
- Assisted visitors and directed individuals to appropriate departments
- Maintained professionalism and strong communication skills in a public-facing role
- Prepared detailed reports documenting incidents, activities, and security concerns
- Worked efficiently in a fast-paced environment requiring attention to detail and multitasking
Assembly Line Worker
Reliatrace
Amery, WI
10.2018 - 09.2019
- Maintained high quality standards while working in a deadline-driven production environment
- Performed detailed assembly and inspection procedures with accuracy and consistency
- Assisted in maintaining efficient workflow and meeting production expectations
- Demonstrated reliability, teamwork, and attention to detail in daily operations
Activity Assistant
Golden Age Manor
Amery, WI
09.2017 - 11.2018
- Built positive relationships with residents, families, and staff through compassionate communication
- Planned and coordinated activities to support resident engagement and well-being
- Maintained accurate electronic documentation and records
- Managed multiple responsibilities while providing excellent customer service and support
- Maintained compliance with HIPAA privacy regulations
Education
Bachelor of Science - Human Development and Family Studies
University of Wisconsin–Stout
Menomonie, WI08-2017
Skills
- Customer Service & Guest Relations
- Administrative Support
- Scheduling & Appointment Coordination
- Multitasking in Fast-Paced Environments
- Records Management & Documentation
- Team Collaboration
- Written & Verbal Communication
- Data Entry & Computer Systems
- Time Management & Organization
- Problem Solving
- Microsoft Office Suite
- Confidential File Handling
- Customer service
- Data entry
- Computer skills
- Office administration
Certification
- Private Security Person License — In Good Standing
- T910 Short-Term Substitute Teaching License
- Valid Driver’s License with Clean Driving Record
Timeline
Administrative Assistant
Polk County Sheriff’s Office
11.2020 - Current
Instructor
The Patriot’s Den
06.2020 - 06.2023
Security Officer
Per Mar Security Services
09.2019 - 10.2020
Assembly Line Worker
Reliatrace
10.2018 - 09.2019
Activity Assistant
Golden Age Manor
09.2017 - 11.2018
Bachelor of Science - Human Development and Family Studies
University of Wisconsin–Stout