AMANDA HAUFFE
Assured Relocation
Charleston,SC
7
years of professional experience
Passionate hospitality and operations professional who specializes in business operations and management. Dedicated and hard working individual looking to promote success and grow within a well versed organization. Keen eye for detail and strives for nothing less than top notch service.
Work History
Relocation Specialist
5 Years 5 Months- Manages claims for high net-worth insurance companies to find & secure housing for their insureds, managing 30-35 files at a time
- Conducts real estate searches, working with top level real estate agents & brokers across the country
- Constant communication and follow-up between high net-worth insureds and adjusters to ensure fluid communication and understanding.
- Performs all duties needed for successful move-ins; housing searches, tour scheduling, application process, furniture/housewares ordering and set-up, move-in follow-up.
- White glove service to all clients, vendors, and insureds.
Operations Manager
2 Years 6 Months- Oversaw daily operations, sales initiatives, and service needs of community
- Worked closely with leasing agents, maintenance & housekeeping managers to ensure fluid operations in all departments
- Recruited, on-boarded, and trained staff
- Performed HR related duties within community, i.e hiring, termination, performance evaluation
- Prospect & client reach out to drive business
- Built & maintained effective communication with residents and clients
- Purchasing through vendors for office, housekeeping, and maintenance needs.
Guest Services Manager
1 Year 8 Months- Implemented AVE brand standards on property management level through increased communication, events, and interactions
- Completed warm-calls and weekly follow-up to each new resident
- Completed Guest Services team member onboarding & training
- Managed Guest Services Team
- Arranged corporate housing needs for various organizations and individual needs.
Guest Services Representative
1 Year 3 Months- Assisted residents with service needs and completed work order follow-up
- Assisted residents and prospects with area information, directions, and/or dining recommendations
- Completed furnished suite and apartment walk-throughs
- File preparation for incoming and in-house residents.
Education
BS - Business Administration
MS - Hospitality Management
Skills
Ability to Multitask
Customer Service
Leadership
Problem Solving
Ability to Work Under Pressure
Time Management
Communication
Self Motivation
Negotiation
Real Estates Sales
Business Operations
White Glove Service
Timeline
Relocation Specialist
Assured Relocation
05.2021 - CurrentRead More
Operations Manager
Korman Communities
11.2018 - 05.2021Read More
Guest Services Manager
Korman Communities
03.2017 - 11.2018Read More
Guest Services Representative
Korman Communities
12.2015 - 03.2017Read More
St. Elizabeth University
BS from Business Administration
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Fairleigh Dickinson University
MS from Hospitality Management
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