Amanda Havel
Painesville,OH
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Empathetic Patient Access Representative known for high productivity and efficiency in task completion. Specialize in patient registration, insurance verification, and appointment scheduling. Excel in communication, problem-solving, and time management skills, ensuring smooth operations within healthcare settings. Commit to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments. Flexible hard worker ready to learn and contribute to team success. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
22
22
years of professional experience
Work History
Patient Access Representative /Precertification Specialist
Lake Health / University Hospitals
Willoughby, OH
08.2003 - Current
- Collected co-pays and other payments from patients at time of service.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Greeted patients and visitors in a courteous and professional manner.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Managed incoming faxes related to patient registration processes.
- Assisted with scheduling outpatient appointments.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Explained policies, procedures and services to patients.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Created new patient accounts in EMR system as needed.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Obtained informed consent and payment documentation from patients and filed in system.
- Stayed current on community-based resources and services useful to patients.
- Answered phones promptly in a professional manner.
- Guided patients through the completion of consent and other required medical forms.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Scanned documents into electronic medical records system.
- Screened patients for eligibility for state, local and federal assistance programs.
- Verified insurance coverage for services provided by the facility.
- Ensured accuracy of all data entered into computer system.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Assembled registration paperwork and placed identification bands on patient.
- Reported liabilities and risk management concerns to supervisor for review.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Collaborated with other departments to ensure quality customer service was delivered.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Communicated financial obligations to patients and collected fees at time of service.
- Verified demographics and insurance information to register patients in computer system.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Applied HIPAA privacy and security regulations while handling patient information.
- Explained various admission forms and policies, acquiring signatures for consent.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Actively participated in team meetings and training sessions.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Verified insurance eligibility, coverage levels, and benefit parameters prior to submission of precertification requests.
- Communicated with patients with compassion while keeping medical information private.
- Identified opportunities for improvement within the precertification process and recommended solutions accordingly.
- Maintained detailed documentation of all activities related to the precertification process.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Provided follow-up on pending precertification requests to ensure timely processing.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Compiled and submitted precertification requests for review by payers in accordance with established timelines.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service Cashier / Custom Service /Kitchen Prep Cook
Giuseppe's Pizza
Wickliffe, OH
05.2003 - 05.2005
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Built and maintained productive relationships with employees.
- Maintained work area and kept cash drawer organized.
- Provided excellent customer service by helping customers locate items they were looking for.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Greeted customers and responded to informational requests.
- Greeted customers and provided friendly customer service.
- Addressed customer questions and concerns regarding products and services.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Answered phone calls to assist customers with questions and orders.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Verified that all coupons were valid prior to processing them into the system.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Collected credit card and cash payments to complete transactions for customer orders.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Set up work stations prior to opening to minimize prep time.
- Monitored freshness of food products to help reduce spoilage.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Prepared ingredients for meals according to recipes and menus.
- Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out trash.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Completed special orders according to customer dietary needs.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Stored food in designated containers and storage areas following wrapping labeling dating and rotation procedures.
- Cleaned, washed, and cut raw meats, vegetables, fruits, and other food items prior to cooking or serving.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Wickliffe High School
Wickliffe, OH05-2004
Skills
- Patient identity verification
- Registration management
- Patient check-in
- Statistical data management
- Flexible schedule
- Work quality evaluation
- Strong empathy
- Customer service
- Registration and admissions
- Health insurance knowledge
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Problem-solving
- Eligibility determination
- Healthcare systems navigation
- Policy understanding
- Insurance billing
- Pre-admission requests
- Conflict resolution
- Medical terminology
- Relationship building
- Multitasking and organization
- Friendly and outgoing
- Team collaboration
- Phone and email etiquette
- Fee collection
- EMR
- Payment processing
- Scheduling diagnostic procedures
- Privacy regulations knowledge
- Data entry
- Information collection
References
- Young Gallo (Friend - Coworker of 23 years) Cell: (216)210-9705
- Tiffany Reynolds (Friend of 6 years) Cell: (440)251-1151
- Kristi Szabo (Friend of 4 years) Cell: (216)318-9570
- Christopher Stefansky (friend of 7 years) Cell: (440)527-1640
Timeline
Patient Access Representative /Precertification Specialist
Lake Health / University Hospitals
08.2003 - Current
Customer Service Cashier / Custom Service /Kitchen Prep Cook
Giuseppe's Pizza
05.2003 - 05.2005
High School Diploma -
Wickliffe High School