Amanda Haviland
Raleigh,NC
Summary
I’m a highly adaptable customer service professional committed to creating positive experiences for both customers and team members. I prioritize collaboration, clear communication, and a supportive approach in every role I take on. With strong time‑management skills and the ability to thrive in fast‑paced environments, I build meaningful relationships with clients while maintaining steady, reliable performance.
I approach challenges with an independent, solutions‑focused mindset, ensuring issues are resolved efficiently and with care. My upbeat, steady demeanor helps me manage high volumes of tasks without losing focus on quality or consistency. I believe in delivering kindness through professionalism and positivity, enhancing each interaction for customers and coworkers alike.
I look forward to the opportunity to contribute these strengths to your team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Advisor/Customer Retention Advisor
Green By Nature, LLC
Raleigh, NC
10.2025 - Current
- Skilled in de‑escalating frustrated customers through calm, empathetic communication and clear, solution‑focused guidance.
- Manage a customer text‑communication platform, providing quick, informed responses to questions and photo submissions.
- Perform detailed lawn assessments, including measuring square footage, documenting conditions, and identifying issues such as weeds, disease, and soil or environmental stress.
- Prepare accurate, customized service quotes and clearly explain treatment recommendations and expected results.
- Strong sales performance with high retention, consistent upsells, and customer‑aligned service recommendations.
- Deep knowledge of North Carolina turf types, seasonal challenges, soil conditions, and region‑specific treatment strategies.
- Act as a liaison between customers and technicians to ensure accurate communication and smooth service delivery.
- Handle follow‑ups by reviewing technician notes, resolving concerns, and ensuring timely issue resolution.
- Maintain organized customer records, service histories, and communication logs for accurate long‑term care planning.
- Provide proactive outreach on seasonal needs, upcoming treatments, and preventive care.
- Proficient in WEMMs for updating accounts, documenting notes, setting reminders, following up, and processing payments.
- Experienced in handling credit card payments, billing activity, and ensuring accurate, secure transaction processing.
Delivery Driver
Amazon (PROBYN DSP)
Raleigh, NC
08.2024 - 10.2024
- Safely operate an Amazon delivery vehicle while following all traffic laws, company safety standards, and route expectations to ensure timely, reliable deliveries.
- Load, organize, and handle packages with care, maintaining accuracy and preventing damage throughout the delivery process.
- Use Amazon’s delivery app to scan packages, update delivery statuses in real time, and document any delivery exceptions or issues.
- Conduct basic pre‑ and post‑trip vehicle inspections to ensure safe operation and report any concerns promptly.
- Provide courteous, professional interactions with customers when delivering packages or addressing simple delivery‑related questions.
- Navigate long driving periods, frequent walking, lifting, and varying weather conditions while maintaining efficiency and a high level of performance.
COA Technician
Kind Therapeutics USA
Hagerstown, MD
08.2023 - 07.2024
- Understand and interpret completed lab results of scientific reports known as CoA (Certificate of Analysis) along with the confidence of explaining the results to packaging team members to include educational components of results.
- Calmly managed team dynamics during periods of change keeping employees focused and productive in a chaotic work environment.
- Comprehensive knowledge of medical software and systems including Duchie and METRC.
- Operating an industrial scale to accurately weigh products according to specifications.
- Applying tamper-proof stickers, CoAs, and strain labels to containers for product identification and safety assurance.
Truck Service Advisor
Travel Centers of America
Greencastle, PA
02.2022 - 07.2022
- Operated electronic systems to manage estimates, customer payments, communication with companies, and track labor/parts for truck repairs.
- Handled challenging customer interactions daily, maintaining a professional and positive demeanor.
- Prepared service bays for upcoming diesel truck repairs while practicing safety measures, including wearing required safety gear.
- Assisted in inventory management and stocked shelves.
Catering Coordinator/Front of House Manager
Hempen Hill BBQ
Hagerstown, MD
01.2015 - 06.2020
- Directed front-of-house (FOH) operations ensuring positive guest experiences through attentive, friendly service which included handling customer complaints and customer conflicts quick and effectively.
- Facilitated vital communication between FOH and BOH, ensuring timely food delivery and swift issue resolution for customer satisfaction.
- Maintained FOH cleanliness including, but not limited to: dining tables, common area, bar, service areas, and restrooms.
- Obtain company required regulatory certifications: Serv-Safe Food Handling Certification (expired 2021) and Techniques of Alcohol Management.
- Demonstrated expertise in management of food, beverages, staff, service, and guest interactions.
- Expand catering business through networking, expos, and partnerships events.
- Ensured high levels of cleanliness, organization, and sanitation for quality service.
Education
Diploma - High School
Clear Spring High School
06-2014
Skills
- Engage and motivate coworkers through a Servant Leadership approach that supports strong teamwork and service quality
- Deliver clear, empathetic communication to customers, ensuring positive interactions and effective issue resolution
- Make quick, confident decisions in fast‑paced customer service environments
- Proficient in POS systems for accurate payment processing, transactions, and billing
- Skilled in reviewing Certificates of Analysis and lab results with strong attention to detail
- Experienced with complex SHOP system functions to support smooth internal operations and customer needs
- Assist with recruitment, hiring, and onboarding to strengthen team performance
- Support marketing through customer engagement, service education, and brand‑aligned communication
- Knowledgeable in PPE, cGMP practices, and food safety regulations to ensure safe, compliant operations
- Adaptable and able to shift between tasks as priorities change
- Apply analytical thinking to assess customer issues, interpret data, and recommend effective solutions
- Familiar with QuickBooks for basic financial and administrative tasks
Certification
- Serv-Safe certified
- Techniques of Alcohol Management (TAM)
- METRC certified
- WEMMs certified
- Defensive Driving Course (DDC)
Timeline
Service Advisor/Customer Retention Advisor
Green By Nature, LLC
10.2025 - Current
Delivery Driver
Amazon (PROBYN DSP)
08.2024 - 10.2024
COA Technician
Kind Therapeutics USA
08.2023 - 07.2024
Truck Service Advisor
Travel Centers of America
02.2022 - 07.2022
Catering Coordinator/Front of House Manager
Hempen Hill BBQ
01.2015 - 06.2020
Diploma - High School
Clear Spring High School
CONTACT
- 240) 382-4729
- amandarose2k22@gmail.com
- 6413 The Lakes Drive, Apt J, Raleigh, NC